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Toward Improving Working Conditions to Enhance Professionalism of Convention Workers: Focusing on the Difference between Job Satisfaction and Job Performance According to Professionalism Perception

Author

Listed:
  • Wenyan Yan

    (Business Administration Major, Honam University, Gwangju 62399, Korea)

  • Eunjin Kim

    (Department of Urban Policy Research, Goyang Research Institute, Goyang 10393, Korea)

  • Soyeon Jeong

    (MECnWIP, Daejeon 35316, Korea)

  • Yeonghye Yoon

    (Global MICE Major, Dongduk Women’s University, Seoul 02748, Korea)

Abstract

In recent years, the importance of professionalism of convention workers has been rapidly emerging. Therefore, the purpose of this study is to establish a strategy for strengthening the professionalism of convention workers. For this, the study investigates if there are any differences in job satisfaction and job performance based on the segmented groups of professionalism perception of convention workers. The results of factor analysis showed six underlying dimensions of professionalism perception of convention workers. Cluster analysis showed that there were different segmented groups of professionalism perception: high level (cluster 1), low level (cluster 2), moderate level (cluster 3). Lastly, MANOVA showed that there were differences in job satisfaction and job performance among the segmented groups. More theoretical and practical implications are discussed in the conclusion.

Suggested Citation

  • Wenyan Yan & Eunjin Kim & Soyeon Jeong & Yeonghye Yoon, 2022. "Toward Improving Working Conditions to Enhance Professionalism of Convention Workers: Focusing on the Difference between Job Satisfaction and Job Performance According to Professionalism Perception," IJERPH, MDPI, vol. 19(10), pages 1-14, May.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:10:p:5829-:d:812718
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    References listed on IDEAS

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    1. Veronica Tarigan & Dorothea Wahyu Ariani, 2015. "Empirical Study Relations Job Satisfaction, Organizational Commitment, and Turnover Intention," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 5(2), pages 1-2.
    2. Mathieu, Cynthia & Fabi, Bruno & Lacoursière, Richard & Raymond, Louis, 2016. "The role of supervisory behavior, job satisfaction and organizational commitment on employee turnover," Journal of Management & Organization, Cambridge University Press, vol. 22(1), pages 113-129, January.
    3. Kantapop Buathong & Pei-Chun Lai, 2017. "Perceived Attributes of Event Sustainability in the MICE Industry in Thailand: A Viewpoint from Governmental, Academic, Venue and Practitioner," Sustainability, MDPI, vol. 9(7), pages 1-20, July.
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