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Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea

Author

Listed:
  • Hyewon Lee

    (Psychology Department, Yonsei University, Seoul 06695, Korea)

  • Saemi An

    (Psychology Department, Yonsei University, Seoul 06695, Korea)

  • Ga Young Lim

    (Psychology Department, Yonsei University, Seoul 06695, Korea)

  • Young Woo Sohn

    (Psychology Department, Yonsei University, Seoul 06695, Korea)

Abstract

Employees’ emotional exhaustion caused by their leaders has significant consequences for both individuals and organizations. Identifying the roles of intra-organizational emotional labor is important to prevent employees’ emotional exhaustion. This study examined the relationships between ethical leadership, followers’ emotional labor toward leaders, and emotional exhaustion using Hobfoll’s conservation of resources theory. Data collected from 259 employees working in South Korea were analyzed using regression and SEM. The results indicate that ethical leadership was negatively related to followers’ emotional exhaustion. It is demonstrated that ethical leadership has a significant indirect relationship with followers’ emotional exhaustion through three types of emotional labor strategies; genuine display, faked display, and suppressed display. Through genuine display and suppressed display, ethical leadership had an indirect and negative relationship with followers’ emotional exhaustion, whereas ethical leadership and followers’ emotional exhaustion showed a positive indirect relationship through faked display. We discuss the implications and limitations of this research and future research directions.

Suggested Citation

  • Hyewon Lee & Saemi An & Ga Young Lim & Young Woo Sohn, 2021. "Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea," IJERPH, MDPI, vol. 18(20), pages 1-13, October.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:20:p:10862-:d:657460
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    References listed on IDEAS

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    1. Hao Zhou & Xinyi Sheng & Yulin He & Xiaoye Qian, 2020. "Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model," IJERPH, MDPI, vol. 17(3), pages 1-13, February.
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    Cited by:

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    3. Chunyu Zhang & Liping Liu, 2022. "The Influence of Health-Promoting Leadership on Employees’ Positive Workplace Outcomes: The Mediating Role of Employability and the Moderating Role of Workplace Civility," IJERPH, MDPI, vol. 19(22), pages 1-17, November.

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