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A Review of Social Media Use in E-Government

Author

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  • Michael J. Magro

    () (Byrd School of Business, Shenandoah University, 1460 University Drive, Winchester, VA 22601, USA)

Abstract

In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies. This paper reviews the recent literature concerning Web 2.0, social media, social networking, and how it has been used in the public sector. Key observations include literature themes such as the evolution of social media case studies in the literature, the progress of social media policies and strategies over time, and social media use in disaster management as an important role for government. Other observations include the lack of a tangible goal for e-government, and the idea that significant change is still needed in government culture, philosophy of control, and resource management before broad sustainable success can be achieved in the use of social media.

Suggested Citation

  • Michael J. Magro, 2012. "A Review of Social Media Use in E-Government," Administrative Sciences, MDPI, Open Access Journal, vol. 2(2), pages 1-14, April.
  • Handle: RePEc:gam:jadmsc:v:2:y:2012:i:2:p:148-161:d:17061
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    Citations

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    Cited by:

    1. Maria Hellman & Eva-Karin Olsson & Charlotte Wagnsson, 2016. "EU Armed Forces’ Use of Social Media in Areas of Deployment," Media and Communication, Cogitatio Press, vol. 4(1), pages 51-62.

    More about this item

    Keywords

    e-government; social media; social networking;

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • L - Industrial Organization

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