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Hospitality Industry Employees’ Intention to Stay in Their Job after the COVID-19 Pandemic

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  • Chien-Liang Chen

    (Department of Economics, National Chi Nan University, Nantou 545, Taiwan)

  • Mei-Hui Chen

    (Strategy and Development of Emerging Industries, National Chi Nan University, Nantou 545, Taiwan)

Abstract

The COVID-19 pandemic had a devastating effect on the tourism and hospitality industries in Taiwan, causing some small companies to cease trading and large companies to place their employees on unpaid leave. Placing employees on unpaid leave may have negatively affected the intention of hospitality employees to remain in their jobs. This study examined whether employees’ job insecurity and organizational identification affected their intention to stay in their job during the COVID-19 pandemic. Previously developed scales were adopted to develop items measuring job insecurity, organizational identification, and intention to stay in a job. Responses to 515 returned questionnaires were examined. The results revealed that job insecurity significantly affects organizational identification. Both job insecurity and organizational identification significantly affected intention to stay. Few studies have used path analyses to investigate the relationships among intention to stay, job insecurity, and organizational identification. The indirect effect of organizational identification was analyzed, and evidence supporting a total effect and total indirect effect was obtained. This implies that hospitality companies seeking to retain staff during crises should promote organizational identification among staff.

Suggested Citation

  • Chien-Liang Chen & Mei-Hui Chen, 2021. "Hospitality Industry Employees’ Intention to Stay in Their Job after the COVID-19 Pandemic," Administrative Sciences, MDPI, vol. 11(4), pages 1-10, December.
    • Handle: RePEc:gam:jadmsc:v:11:y:2021:i:4:p:144-:d:693157
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    References listed on IDEAS

    as
    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. Patrick Valéau & Pascal Paillé & Christel Dubrulle & Henri Guénin, 2019. "The mediating effects of professional and organizational commitment on the relationship between HRM practices and professional employees’ intention to stay," Post-Print hal-02285710, HAL.
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