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Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage

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  • Liu, Bingjie
  • Pennington-Gray, Lori

Abstract

News coverage plays an important role in determining individuals' travel decisions and influencing the general tourism market. Bed bug infestation, as a growing crisis in the hospitality and tourism industry, has been featured in news coverage. This study conducted a framing analysis of news coverage that is pertinent to the bed bug crisis and to the hospitality and travel industry. Selected news articles, representing three different destinations, were retrieved from five national newspapers. Results showed that bed bug infestation has been framed as a typical health crisis, with aspects of consequence and seriousness featured. Findings further confirmed the hospitality and travel industry as frequently cited in the bed bug news coverage. A positive correlation existed between the mention of the hospitality and travel industry, and the use of either a thematic frame or the news frame consequence. Based on the findings, implications for tourism crisis management were discussed.

Suggested Citation

  • Liu, Bingjie & Pennington-Gray, Lori, 2015. "Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage," Tourism Management, Elsevier, vol. 48(C), pages 33-42.
    • Handle: RePEc:eee:touman:v:48:y:2015:i:c:p:33-42
    DOI: 10.1016/j.tourman.2014.10.020
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    References listed on IDEAS

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    1. Rozier-Rich, Samantha & Santos, Carla Almeida, 2011. "Processing promotional travel narratives," Tourism Management, Elsevier, vol. 32(2), pages 394-405.
    2. Sparks, Beverley A. & Browning, Victoria, 2011. "The impact of online reviews on hotel booking intentions and perception of trust," Tourism Management, Elsevier, vol. 32(6), pages 1310-1323.
    3. Paraskevas, Alexandros & Altinay, Levent, 2013. "Signal detection as the first line of defence in tourism crisis management," Tourism Management, Elsevier, vol. 34(C), pages 158-171.
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    Cited by:

    1. Khansa Zaman & Sajid Bashir & Zahra Afaq & Naimah Khan, 2022. "Covid-19 Risk Perception of Travel Destination Development and Validation of a Scale," SAGE Open, , vol. 12(1), pages 21582440221, February.
    2. Simpson, Joseph J. & Simpson, Penny M. & Cruz-Milán, Oliver, 2016. "Attitude towards immigrants and security: Effects on destination-loyal tourists," Tourism Management, Elsevier, vol. 57(C), pages 373-386.
    3. Aaron Tham, 2016. "When Harry met Sally: different approaches towards Uber and AirBnB—an Australian and Singapore perspective," Information Technology & Tourism, Springer, vol. 16(4), pages 393-412, December.
    4. Luo, Anqi & Ye, Tian & Xue, Xunyue & Mattila, Anna S., 2021. "Appreciation vs. apology: When and why does face covering requirement increase revisit intention?," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    5. Liu, Bingjie & Pennington-Gray, Lori & Krieger, Janice, 2016. "Tourism crisis management: Can the Extended Parallel Process Model be used to understand crisis responses in the cruise industry?," Tourism Management, Elsevier, vol. 55(C), pages 310-321.
    6. Kapuściński, Grzegorz & Richards, Barry, 2016. "News framing effects on destination risk perception," Tourism Management, Elsevier, vol. 57(C), pages 234-244.
    7. Mayer, Marius & Bichler, Bernhard Fabian & Pikkemaat, Birgit & Peters, Mike, 2021. "Media discourses about a superspreader destination: How mismanagement of Covid-19 triggers debates about sustainability and geopolitics," Annals of Tourism Research, Elsevier, vol. 91(C).

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