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Effect of u-healthcare service quality on usage intention in a healthcare service

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  • Jang, Sung Hee
  • Kim, Rachel H.
  • Lee, Chang Won

Abstract

The aging of society has become a major global concern influencing nearly every factor that affect life quality, including economic growth, labor markets, family composition, housing, pensions, and health. This social change requires a long-term care system that provides high-quality care for the elderly. The purpose of this study is to determine the quality characteristics of ubiquitous healthcare (u-healthcare) services for a healthcare service that influence service provider's usage intentions. A research model, based on the Unified Theory of Acceptance and Use of Technology is developed and applied to a long-term care system in order to identify factors that affect individuals' usage intentions for u-healthcare. Appropriate measures are developed and then tested on 142 staff of long-term care hospitals. The results identify the factors that significantly affect usage intention. The study provides healthcare decision makers and policy makers with information that will aid them in planning and implementing systems for long-term care.

Suggested Citation

  • Jang, Sung Hee & Kim, Rachel H. & Lee, Chang Won, 2016. "Effect of u-healthcare service quality on usage intention in a healthcare service," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 396-403.
    • Handle: RePEc:eee:tefoso:v:113:y:2016:i:pb:p:396-403
    DOI: 10.1016/j.techfore.2016.07.030
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    References listed on IDEAS

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    Cited by:

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    4. Sheikh Muhammad Hizam & Waqas Ahmed, 2019. "A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(5), pages 387-397, August.
    5. Baudier, Patricia & Kondrateva, Galina & Ammi, Chantal & Chang, Victor & Schiavone, Francesco, 2023. "Digital transformation of healthcare during the COVID-19 pandemic: Patients’ teleconsultation acceptance and trusting beliefs," Technovation, Elsevier, vol. 120(C).
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    7. Sung Hee Jang & Chang Won Lee, 2018. "The Impact of Location-Based Service Factors on Usage Intentions for Technology Acceptance: The Moderating Effect of Innovativeness," Sustainability, MDPI, vol. 10(6), pages 1-18, June.
    8. Senyo, PK & Osabutey, Ellis L.C., 2020. "Unearthing antecedents to financial inclusion through FinTech innovations," Technovation, Elsevier, vol. 98(C).
    9. Steven Hoffman & Heidi Adams Rueda & Lauren Beasley, 2019. "Youth Perspectives of Healthcare in Central Mexico: An Application of Massey’s Critical Health Literacy Framework," IJERPH, MDPI, vol. 16(5), pages 1-14, March.
    10. Dongxiao Gu & Salman Khan & Ikram Ullah Khan & Safeer Ullah Khan & Yi Xie & Xingguo Li & Gongrang Zhang, 2021. "Assessing the Adoption of e-Health Technology in a Developing Country: An Extension of the UTAUT Model," SAGE Open, , vol. 11(3), pages 21582440211, August.
    11. Kim, Rachel H. & Gaukler, Gary M. & Lee, Chang Won, 2016. "Improving healthcare quality: A technological and managerial innovation perspective," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 373-378.
    12. Francisco Jesús Gálvez-Sánchez & Juan Lara-Rubio & Antonio José Verdú-Jóver & Víctor Meseguer-Sánchez, 2021. "Research Advances on Financial Inclusion: A Bibliometric Analysis," Sustainability, MDPI, vol. 13(6), pages 1-19, March.
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    15. Verma, Pranay & Sinha, Neena, 2018. "Integrating perceived economic wellbeing to technology acceptance model: The case of mobile based agricultural extension service," Technological Forecasting and Social Change, Elsevier, vol. 126(C), pages 207-216.

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