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A novel speech-act coding scheme to visualize the intention of crew communications to cope with simulated off-normal conditions of nuclear power plants

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  • Park, Jinkyun
  • Kim, Yochan

Abstract

Many researchers have commonly pointed out that the characteristics of crew communications is one of the most important factors affecting the operation safety of complicated process control systems. From this concern, a couple of speech-act coding schemes were developed from the point of view of ‘what was done by crew members?’ In this study, a novel speech-act coding scheme was developed, which allows us to see the contents crew communication from a different angle – ‘what was the communication intention of crew members?’ To this end, the communication contents uttered by MCR operators who were faced with various kinds of simulated off-normal conditions were collected from the full-scope simulator of domestic NPPs. Then, the novel speech-act coding scheme was developed by involving additional yardsticks (such as Means, Acceptance criteria, and Constraints), which are useful for elucidating the nature of communications from a task description perspective. As a result, the novel speech-act coding scheme was proposed, which consists of 45 behavioral task categories and the associated definitions. Although the novel speech-act coding scheme proposed in this study is still a preliminary version, this would be a good starting point to enhance the quality of crew communications through visualizing their communication intentions.

Suggested Citation

  • Park, Jinkyun & Kim, Yochan, 2018. "A novel speech-act coding scheme to visualize the intention of crew communications to cope with simulated off-normal conditions of nuclear power plants," Reliability Engineering and System Safety, Elsevier, vol. 178(C), pages 236-246.
    • Handle: RePEc:eee:reensy:v:178:y:2018:i:c:p:236-246
    DOI: 10.1016/j.ress.2018.05.013
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    References listed on IDEAS

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    1. Park, Jinkyun, 2011. "The use of a social network analysis technique to investigate the characteristics of crew communications in nuclear power plants—A feasibility study," Reliability Engineering and System Safety, Elsevier, vol. 96(10), pages 1275-1291.
    2. Park, Jinkyun & Jung, Wondea & Yang, Joon-Eon, 2012. "Investigating the effect of communication characteristics on crew performance under the simulated emergency condition of nuclear power plants," Reliability Engineering and System Safety, Elsevier, vol. 101(C), pages 1-13.
    3. Jinkyun Park, 2009. "The Complexity of Proceduralized Tasks," Springer Series in Reliability Engineering, Springer, number 978-1-84882-791-2, December.
    4. Manju K. Ahuja & Kathleen M. Carley, 1999. "Network Structure in Virtual Organizations," Organization Science, INFORMS, vol. 10(6), pages 741-757, December.
    5. Mary J. Waller & Naina Gupta & Robert C. Giambatista, 2004. "Effects of Adaptive Behaviors and Shared Mental Models on Control Crew Performance," Management Science, INFORMS, vol. 50(11), pages 1534-1544, November.
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