Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
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DOI: 10.1016/j.jretconser.2007.08.004
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- Steven M. Shugan, 2005. "Brand Loyalty Programs: Are They Shams?," Marketing Science, INFORMS, vol. 24(2), pages 185-193.
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Keywords
Loyalty programs; Store satisfaction; Store loyalty; Retailing;All these keywords.
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