IDEAS home Printed from https://ideas.repec.org/a/eee/jobhdp/v97y2005i1p1-17.html
   My bibliography  Save this article

Restoring trustworthiness after adverse events: The signaling effects of voluntary "Hostage Posting" on trust

Author

Listed:
  • Nakayachi, Kazuya
  • Watabe, Motoki

Abstract

No abstract is available for this item.

Suggested Citation

  • Nakayachi, Kazuya & Watabe, Motoki, 2005. "Restoring trustworthiness after adverse events: The signaling effects of voluntary "Hostage Posting" on trust," Organizational Behavior and Human Decision Processes, Elsevier, vol. 97(1), pages 1-17, May.
    • Handle: RePEc:eee:jobhdp:v:97:y:2005:i:1:p:1-17
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0749-5978(05)00006-3
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nancy Kraus & Torbjörn Malmfors & Paul Slovic, 1992. "Intuitive Toxicology: Expert and Lay Judgments of Chemical Risks," Risk Analysis, John Wiley & Sons, vol. 12(2), pages 215-232, June.
    2. Werner, Raub & Keren, Gideon, 1993. "Hostages as a commitment device : A game-theoretic model and an empirical test of some scenarios," Journal of Economic Behavior & Organization, Elsevier, vol. 21(1), pages 43-67, May.
    3. Michael Siegrist & George Cvetkovich, 2000. "Perception of Hazards: The Role of Social Trust and Knowledge," Risk Analysis, John Wiley & Sons, vol. 20(5), pages 713-720, October.
    4. Michael Siegrist, 2000. "The Influence of Trust and Perceptions of Risks and Benefits on the Acceptance of Gene Technology," Risk Analysis, John Wiley & Sons, vol. 20(2), pages 195-204, April.
    5. Richard G. Peters & Vincent T. Covello & David B. McCallum, 1997. "The Determinants of Trust and Credibility in Environmental Risk Communication: An Empirical Study," Risk Analysis, John Wiley & Sons, vol. 17(1), pages 43-54, February.
    6. George Cvetkovich & Michael Siegrist & Rachel Murray & Sarah Tragesser, 2002. "New Information and Social Trust: Asymmetry and Perseverance of Attributions about Hazard Managers," Risk Analysis, John Wiley & Sons, vol. 22(2), pages 359-367, April.
    7. Williamson, Oliver E, 1983. "Credible Commitments: Using Hostages to Support Exchange," American Economic Review, American Economic Association, vol. 73(4), pages 519-540, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bozic, Branko, 2017. "Consumer trust repair: A critical literature review," European Management Journal, Elsevier, vol. 35(4), pages 538-547.
    2. Dandan Wang & Thomas Walker, 2023. "How to Regain Green Consumer Trust after Greenwashing: Experimental Evidence from China," Sustainability, MDPI, vol. 15(19), pages 1-24, October.
    3. Zemba, Yuriko & Young, Maia J. & Morris, Michael W., 2006. "Blaming leaders for organizational accidents: Proxy logic in collective- versus individual-agency cultures," Organizational Behavior and Human Decision Processes, Elsevier, vol. 101(1), pages 36-51, September.
    4. Schniter, Eric & Sheremeta, Roman M. & Sznycer, Daniel, 2013. "Building and rebuilding trust with promises and apologies," Journal of Economic Behavior & Organization, Elsevier, vol. 94(C), pages 242-256.
    5. Bozic, Branko & Kuppelwieser, Volker G., 2019. "Customer trust recovery: An alternative explanation," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 208-218.
    6. Chuanhui Liao & Yu Luo & Weiwei Zhu, 2020. "Food Safety Trust, Risk Perception, and Consumers’ Response to Company Trust Repair Actions in Food Recall Crises," IJERPH, MDPI, vol. 17(4), pages 1-16, February.
    7. Eric Schniter & Roman M. Sheremeta & Daniel Sznycer, 2011. "Restoring Damaged Trust with Promises, Atonement and Apology," Working Papers 11-18, Chapman University, Economic Science Institute.
    8. Jörn S. Basel & Katja Rubin, 2021. "Repair of Trust Through Apology at a Reputable Company: The Case of PostBus In Switzerland," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 12(3), pages 116-138, June.
    9. Božič, Branko & Siebert, Sabina & Martin, Graeme, 2020. "A grounded theory study of factors and conditions associated with customer trust recovery in a retailer," Journal of Business Research, Elsevier, vol. 109(C), pages 440-448.
    10. Bob Fennis & Wolfgang Stroebe, 2014. "Softening the Blow: Company Self-Disclosure of Negative Information Lessens Damaging Effects on Consumer Judgment and Decision Making," Journal of Business Ethics, Springer, vol. 120(1), pages 109-120, March.
    11. Matthew J. Hornsey & Cassandra M. Chapman & Heidi Mangan & Stephen Macchia & Nicole Gillespie, 2021. "The Moral Disillusionment Model of Organizational Transgressions: Ethical Transgressions Trigger More Negative Reactions from Consumers When Committed by Nonprofits," Journal of Business Ethics, Springer, vol. 172(4), pages 653-671, September.
    12. Anna M. Cianci & Shana M. Clor-Proell & Steven E. Kaplan, 2019. "How Do Investors Respond to Restatements? Repairing Trust Through Managerial Reputation and the Announcement of Corrective Actions," Journal of Business Ethics, Springer, vol. 158(2), pages 297-312, August.
    13. Dorit Efrat-Treister & Hadar Moriah & Anat Rafaeli, 2020. "The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire," PLOS ONE, Public Library of Science, vol. 15(1), pages 1-18, January.
    14. Xiaodan Zheng & Shuibo Zhang & Conghan Wang, 2018. "Trust Repair after Opportunistic Behaviors in the Chinese Construction Projects," Sustainability, MDPI, vol. 10(7), pages 1-13, July.
    15. Dirks, Kurt T. & Kim, Peter H. & Ferrin, Donald L. & Cooper, Cecily D., 2011. "Understanding the effects of substantive responses on trust following a transgression," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(2), pages 87-103, March.
    16. Lili Wan, 2016. "Tactics to Restore Damaged Customer Relationship after Negative Events," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(6), pages 132-137, June.
    17. Alan R. Dennis & Lionel P. Robert & Aaron M. Curtis & Stacy T. Kowalczyk & Bryan K. Hasty, 2012. "Research Note ---Trust Is in the Eye of the Beholder: A Vignette Study of Postevent Behavioral Controls' Effects on Individual Trust in Virtual Teams," Information Systems Research, INFORMS, vol. 23(2), pages 546-558, June.
    18. Waymond Rodgers & Andrés Guiral & José A. Gonzalo, 2019. "Trusting/Distrusting Auditors’ Opinions," Sustainability, MDPI, vol. 11(6), pages 1-16, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Janneke De Jonge & Hans Van Trijp & Reint Jan Renes & Lynn Frewer, 2007. "Understanding Consumer Confidence in the Safety of Food: Its Two‐Dimensional Structure and Determinants," Risk Analysis, John Wiley & Sons, vol. 27(3), pages 729-740, June.
    2. George Chryssochoidis & Anna Strada & Athanasios Krystallis, 2009. "Public trust in institutions and information sources regarding risk management and communication: towards integrating extant knowledge," Journal of Risk Research, Taylor & Francis Journals, vol. 12(2), pages 137-185, March.
    3. Kazuya Nakayachi & George Cvetkovich, 2010. "Public Trust in Government Concerning Tobacco Control in Japan," Risk Analysis, John Wiley & Sons, vol. 30(1), pages 143-152, January.
    4. Wang, Fan & Gu, Jibao & Wu, Jianlin, 2020. "Perspective taking, energy policy involvement, and public acceptance of nuclear energy: Evidence from China," Energy Policy, Elsevier, vol. 145(C).
    5. Michael R. Greenberg & Marc D. Weiner & Robert Noland & Jeanne Herb & Marjorie Kaplan & Anthony J. Broccoli, 2014. "Public Support for Policies to Reduce Risk After Hurricane Sandy," Risk Analysis, John Wiley & Sons, vol. 34(6), pages 997-1012, June.
    6. Nicolás C. Bronfman & Esperanza López Vázquez, 2011. "A Cross‐Cultural Study of Perceived Benefit Versus Risk as Mediators in the Trust‐Acceptance Relationship," Risk Analysis, John Wiley & Sons, vol. 31(12), pages 1919-1934, December.
    7. Michael R. Greenberg & Marc D. Weiner, 2014. "Pain of Sustainability: Limiting the Number of Times Homeowners Can Receive Disaster Relief," Sustainability, MDPI, vol. 6(7), pages 1-17, July.
    8. Michael Siegrist & Timothy C. Earle & Heinz Gutscher, 2003. "Test of a Trust and Confidence Model in the Applied Context of Electromagnetic Field (EMF) Risks," Risk Analysis, John Wiley & Sons, vol. 23(4), pages 705-716, August.
    9. Michael Greenberg & Charles Haas & Anthony Cox & Karen Lowrie & Katherine McComas & Warner North, 2012. "Ten Most Important Accomplishments in Risk Analysis, 1980–2010," Risk Analysis, John Wiley & Sons, vol. 32(5), pages 771-781, May.
    10. Xuemei Fang & Liang Cao & Luyi Zhang & Binbin Peng, 2023. "Risk perception and resistance behavior intention of residents living near chemical industry parks: an empirical analysis in China," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 115(2), pages 1655-1675, January.
    11. Michael Siegrist, 2021. "Trust and Risk Perception: A Critical Review of the Literature," Risk Analysis, John Wiley & Sons, vol. 41(3), pages 480-490, March.
    12. Tianjun Feng & L. Robin Keller & Liangyan Wang & Yitong Wang, 2010. "Product Quality Risk Perceptions and Decisions: Contaminated Pet Food and Lead‐Painted Toys," Risk Analysis, John Wiley & Sons, vol. 30(10), pages 1572-1589, October.
    13. Timothy C. Earle, 2010. "Trust in Risk Management: A Model‐Based Review of Empirical Research," Risk Analysis, John Wiley & Sons, vol. 30(4), pages 541-574, April.
    14. Mathew P. White & J. Richard Eiser, 2006. "Marginal Trust in Risk Managers: Building and Losing Trust Following Decisions Under Uncertainty," Risk Analysis, John Wiley & Sons, vol. 26(5), pages 1187-1203, October.
    15. Lucia Savadori & Stefania Savio & Eraldo Nicotra & Rino Rumiati & Melissa Finucane & Paul Slovic, 2004. "Expert and Public Perception of Risk from Biotechnology," Risk Analysis, John Wiley & Sons, vol. 24(5), pages 1289-1299, October.
    16. Michael Siegrist & Carmen Keller & Hans Kastenholz & Silvia Frey & Arnim Wiek, 2007. "Laypeople's and Experts' Perception of Nanotechnology Hazards," Risk Analysis, John Wiley & Sons, vol. 27(1), pages 59-69, February.
    17. Michael Siegrist & Melanie Connor & Carmen Keller, 2012. "Trust, Confidence, Procedural Fairness, Outcome Fairness, Moral Conviction, and the Acceptance of GM Field Experiments," Risk Analysis, John Wiley & Sons, vol. 32(8), pages 1394-1403, August.
    18. E. Van Kleef & J. R. Houghton & A. Krystallis & U. Pfenning & G. Rowe & H. Van Dijk & I. A. Van der Lans & L. J. Frewer, 2007. "Consumer Evaluations of Food Risk Management Quality in Europe," Risk Analysis, John Wiley & Sons, vol. 27(6), pages 1565-1580, December.
    19. Kang, Min Jung & Park, Heejun, 2011. "Impact of experience on government policy toward acceptance of hydrogen fuel cell vehicles in Korea," Energy Policy, Elsevier, vol. 39(6), pages 3465-3475, June.
    20. Nicolás Bronfman & Pamela Cisternas & Esperanza López-Vázquez & Luis Cifuentes, 2016. "Trust and risk perception of natural hazards: implications for risk preparedness in Chile," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 81(1), pages 307-327, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jobhdp:v:97:y:2005:i:1:p:1-17. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/obhdp .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.