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When team members' values differ: The moderating role of team leadership


  • Klein, Katherine J.
  • Knight, Andrew P.
  • Ziegert, Jonathan C.
  • Lim, Beng Chong
  • Saltz, Jessica L.


Integrating theory and research on values, diversity, situational strength, and team leadership, we proposed that team leadership moderates the effects of values diversity on team conflict. In a longitudinal survey study of national service teams, we found significant, but opposite, moderating effects of task-focused and person-focused leadership. As predicted, task-focused leadership attenuated the diversity-conflict relationship, while person-focused leadership exacerbated the diversity-conflict relationship. More specifically, task-focused leadership decreased the relationship between work ethic diversity and team conflict. Person-focused leadership increased the relationship between traditionalism diversity and team conflict. Team conflict mediated the effects of the interactions of leadership and values diversity on team effectiveness.

Suggested Citation

  • Klein, Katherine J. & Knight, Andrew P. & Ziegert, Jonathan C. & Lim, Beng Chong & Saltz, Jessica L., 2011. "When team members' values differ: The moderating role of team leadership," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(1), pages 25-36, January.
  • Handle: RePEc:eee:jobhdp:v:114:y:2011:i:1:p:25-36

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    Cited by:

    1. Resick, Christian J. & Murase, Toshio & Randall, Kenneth R. & DeChurch, Leslie A., 2014. "Information elaboration and team performance: Examining the psychological origins and environmental contingencies," Organizational Behavior and Human Decision Processes, Elsevier, vol. 124(2), pages 165-176.
    2. Crockett, David & Downey, Hilary & Fırat, A. Fuat & Ozanne, Julie L. & Pettigrew, Simone, 2013. "Conceptualizing a transformative research agenda," Journal of Business Research, Elsevier, vol. 66(8), pages 1171-1178.


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