Overlooked but not untouched: How rudeness reduces onlookers' performance on routine and creative tasks
In three experimental studies, we found that witnessing rudeness enacted by an authority figure (Studies 1 and 3) and a peer (Study 2) reduced observers' performance on routine tasks as well as creative tasks. In all three studies we also found that witnessing rudeness decreased citizenship behaviors and increased dysfunctional ideation. Negative affect mediated the relationships between witnessing rudeness and performance. The results of Study 3 show that competition with the victim over scarce resources moderated the relationship between observing rudeness and performance. Witnesses that were in a competition with the victim felt less negative affect in observing his mistreatment and their performance decreased to a lesser extent than observers of rudeness enacted against a non-competitive victim. Theoretical and practical implications are discussed.
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Volume (Year): 109 (2009)
Issue (Month): 1 (May)
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- Kray, Laura J. & Allan Lind, E., 2002. "The injustices of others: Social reports and the integration of others' experiences in organizational justice judgments," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(1), pages 906-924, September.
- Turillo, Carmelo Joseph & Folger, Robert & Lavelle, James J. & Umphress, Elizabeth E. & Gee, Julie O., 2002. "Is virtue its own reward? Self-sacrificial decisions for the sake of fairness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(1), pages 839-865, September.
- Kahneman, Daniel & Knetsch, Jack L & Thaler, Richard, 1986. "Fairness as a Constraint on Profit Seeking: Entitlements in the Market," American Economic Review, American Economic Association, vol. 76(4), pages 728-741, September.
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