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Using serious games to manage knowledge: The SECI model perspective

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  • Allal-Chérif, Oihab
  • Makhlouf, Mohamed

Abstract

This research studies the contribution of serious games to improving knowledge management and benchmarking in a human resource management context. This exploratory research uses Nonaka's (1991) conceptual framework of SECI models and analyzes three serious games developed in three different financial companies in France, the United States, and India. These three case studies result in a seven-step development process of knowledge management serious games. The banking sector provides interesting characteristics for this study because some of the associated knowledge is very standardized yet highly heterogeneous. The study shows that serious games significantly contribute to improving the socialization, externalization, combination, and internalization of knowledge as well as promoting benchmarking throughout a company.

Suggested Citation

  • Allal-Chérif, Oihab & Makhlouf, Mohamed, 2016. "Using serious games to manage knowledge: The SECI model perspective," Journal of Business Research, Elsevier, vol. 69(5), pages 1539-1543.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:5:p:1539-1543
    DOI: 10.1016/j.jbusres.2015.10.013
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    Cited by:

    1. Newbery, Robert & Lean, Jonathan & Moizer, Jonathan & Haddoud, Mohamed, 2018. "Entrepreneurial identity formation during the initial entrepreneurial experience: The influence of simulation feedback and existing identity," Journal of Business Research, Elsevier, vol. 85(C), pages 51-59.
    2. Allal-Chérif, Oihab & Simón-Moya, Virginia & Ballester, Antonio Carlos Cuenca, 2021. "Intelligent purchasing: How artificial intelligence can redefine the purchasing function," Journal of Business Research, Elsevier, vol. 124(C), pages 69-76.
    3. Canonico, Paolo & De Nito, Ernesto & Esposito, Vincenza & Pezzillo Iacono, Mario & Consiglio, Stefano, 2020. "Knowledge creation in the automotive industry: Analysing obeya-oriented practices using the SECI model," Journal of Business Research, Elsevier, vol. 112(C), pages 450-457.
    4. Hakmaoui, Abdelati & Oubrich, Mourad & Calof, Jonathan & El Ghazi, Hamid, 2022. "Towards an anticipatory system incorporating corporate foresight and competitive intelligence in creating knowledge: a longitudinal Moroccan bank case study," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    5. Kwee Keong Choong & Patrick W. Leung, 2022. "A Critical Review of the Precursors of the Knowledge Economy and Their Contemporary Research: Implications for the Computerized New Economy," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 1573-1610, June.
    6. Allal-Chérif, Oihab & Lombardo, Evelyne & Jaotombo, Franck, 2022. "Serious games for managers: Creating cognitive, financial, technological, social, and emotional value in in-service training," Journal of Business Research, Elsevier, vol. 146(C), pages 166-175.
    7. Alexiou, Andreas & Schippers, Michaela & Oshri, Ilan & Angelopoulos, Spyros, 2020. "Narrative and aesthetics as antecedents of perceived learning in Serious Games," Other publications TiSEM 03549db3-5fe8-4b62-bd1c-6, Tilburg University, School of Economics and Management.
    8. Allal-Chérif, Oihab & Yela Aránega, Alba & Castaño Sánchez, Rafael, 2021. "Intelligent recruitment: How to identify, select, and retain talents from around the world using artificial intelligence," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    9. Allal-Chérif, Oihab, 2022. "Intelligent cathedrals: Using augmented reality, virtual reality, and artificial intelligence to provide an intense cultural, historical, and religious visitor experience," Technological Forecasting and Social Change, Elsevier, vol. 178(C).

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