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An online discursive inquiry into the social dynamics of multi-stakeholder brand meaning co-creation

Author

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  • Vallaster, Christine
  • von Wallpach, Sylvia

Abstract

Brand research increasingly recognizes the active role of multiple stakeholders in co-creating brand meaning and the importance of new social media supporting stakeholders in their co-creation efforts. However, empirical insights into the social process of online multi-stakeholder brand meaning co-creation are so far missing. This study contributes to existing research by illuminating the social dynamics that characterize multi-stakeholder brand meaning co-creation in a virtual environment. The authors undertake an online discursive inquiry focusing on stakeholders’ textual interactions regarding the UK Gate Gourmet brand crisis. The empirical study aggregates online stakeholder texts to illustrate (a) relationships between salient stakeholders and (b) discursive strategies and resources stakeholders apply to co-create brand meaning. The article concludes that brand meaning results from simultaneous interactions between interdependent stakeholders in a network (termed multi-log). Successfully managing brands requires management's active engagement in this multi-log.

Suggested Citation

  • Vallaster, Christine & von Wallpach, Sylvia, 2013. "An online discursive inquiry into the social dynamics of multi-stakeholder brand meaning co-creation," Journal of Business Research, Elsevier, vol. 66(9), pages 1505-1515.
  • Handle: RePEc:eee:jbrese:v:66:y:2013:i:9:p:1505-1515
    DOI: 10.1016/j.jbusres.2012.09.012
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    References listed on IDEAS

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    Cited by:

    1. repec:fan:mcmcmc:v:html10.3280/mc2017-001008 is not listed on IDEAS
    2. Voyer, Benjamin G. & Kastanakis, Minas N. & Rhode, Ann Kristin, 2017. "Co-creating stakeholder and brand identities: A cross-cultural consumer perspective," Journal of Business Research, Elsevier, vol. 70(C), pages 399-410.
    3. Black, Iain & Veloutsou, Cleopatra, 2017. "Working consumers: Co-creation of brand identity, consumer identity and brand community identity," Journal of Business Research, Elsevier, vol. 70(C), pages 416-429.
    4. Dean, Dianne & Arroyo-Gamez, Ramon E. & Punjaisri, Khanyapuss & Pich, Christopher, 2016. "Internal brand co-creation: The experiential brand meaning cycle in higher education," Journal of Business Research, Elsevier, vol. 69(8), pages 3041-3048.
    5. Pera, Rebecca & Occhiocupo, Nicoletta & Clarke, Jackie, 2016. "Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective," Journal of Business Research, Elsevier, vol. 69(10), pages 4033-4041.
    6. Brodie, Roderick J., 2017. "Commentary on “Working consumers: Co-creation of brand identity, consumer identity, and brand community identity”," Journal of Business Research, Elsevier, vol. 70(C), pages 430-431.
    7. von Wallpach, Sylvia & Hemetsberger, Andrea & Espersen, Peter, 2017. "Performing identities: Processes of brand and stakeholder identity co-construction," Journal of Business Research, Elsevier, vol. 70(C), pages 443-452.
    8. Centeno, Dave & Wang, Jeff Jianfeng, 2017. "Celebrities as human brands: An inquiry on stakeholder-actor co-creation of brand identities," Journal of Business Research, Elsevier, vol. 74(C), pages 133-138.
    9. repec:bla:srbeha:v:34:y:2017:i:1:p:24-40 is not listed on IDEAS
    10. von Wallpach, Sylvia & Voyer, Benjamin & Kastanakis, Minas & Mühlbacher, Hans, 2017. "Co-creating stakeholder and brand identities: Introduction to the special section," Journal of Business Research, Elsevier, vol. 70(C), pages 395-398.
    11. Wang, Hui-Ming Deanna & Sengupta, Sanjit, 2016. "Stakeholder relationships, brand equity, firm performance: A resource-based perspective," Journal of Business Research, Elsevier, vol. 69(12), pages 5561-5568.

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