IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v60y2007i7p663-671.html

The role of overload on job attitudes, turnover intentions, and salesperson performance

Author

Listed:
  • Jones, Eli
  • Chonko, Lawrence
  • Rangarajan, Deva
  • Roberts, James

Abstract

No abstract is available for this item.

Suggested Citation

  • Jones, Eli & Chonko, Lawrence & Rangarajan, Deva & Roberts, James, 2007. "The role of overload on job attitudes, turnover intentions, and salesperson performance," Journal of Business Research, Elsevier, vol. 60(7), pages 663-671, July.
    • Handle: RePEc:eee:jbrese:v:60:y:2007:i:7:p:663-671
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148-2963(07)00051-3
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Boles, James S. & Babin, Barry J., 1996. "On the front lines: Stress, conflict, and the customer service provider," Journal of Business Research, Elsevier, vol. 37(1), pages 41-50, September.
    2. Reilly, Michael D, 1982. "Working Wives and Convenience Consumption," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 8(4), pages 407-418, March.
    3. Bhuian, Shahid N. & Menguc, Bulent & Borsboom, Rene, 2005. "Stressors and job outcomes in sales: a triphasic model versus a linear-quadratic-interactive model," Journal of Business Research, Elsevier, vol. 58(2), pages 141-150, February.
    4. Mulki, Jay Prakash & Jaramillo, Fernando & Locander, William B., 2006. "Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?," Journal of Business Research, Elsevier, vol. 59(12), pages 1222-1230, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ross Gilbert, Jonathan & Krush, Michael T. & Trainor, Kevin J. & Wayment, Heidi A., 2022. "The (quiet) ego and sales: Transcending self-interest and its relationship with adaptive selling," Journal of Business Research, Elsevier, vol. 150(C), pages 326-338.
    2. Guohong Helen Han & P. D. Harms & Yuntao Bai, 2017. "Nightmare Bosses: The Impact of Abusive Supervision on Employees’ Sleep, Emotions, and Creativity," Journal of Business Ethics, Springer, vol. 145(1), pages 21-31, September.
    3. Daunt, Kate L. & Harris, Lloyd C., 2011. "Customers acting badly: Evidence from the hospitality industry," Journal of Business Research, Elsevier, vol. 64(10), pages 1034-1042, October.
    4. Mateja Drnovsek & Daniel Ortqvist & Joakim Wincent, 2010. "The effectiveness of coping strategies used by entrepreneurs and their impact on personal well-being and venture performance," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 28(2), pages 193-220.
    5. Ipek Kalemci Tuzun & Fatih Çetin & H. Nejat Basım, 2017. "Deviant employee behavior in the eyes of colleagues: the role of organizational support and self-efficacy," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 7(3), pages 389-405, December.
    6. Jeanette A.M.J. Deetlefs & Mathew Chylinski & Andreas Ortmann, 2015. "MTurk ‘Unscrubbed’: Exploring the good, the ‘Super’, and the unreliable on Amazon’s Mechanical Turk," Discussion Papers 2015-20, School of Economics, The University of New South Wales.
    7. Farrukh Shahzad & Shahab Ali & Iftikhar Hussain & Li Sun & Chunlei Wang & Fayyaz Ahmad, 2023. "The Impact of Customer Incivility and Its Consequences on Hotel Employees: Mediating Role of Employees’ Emotional Exhaustion," Sustainability, MDPI, vol. 15(21), pages 1-14, October.
    8. Hundera, Mulu, 2019. "Role conflict, coping strategies and female entrepreneurial success in sub-Saharan Africa," Other publications TiSEM 3e263b0c-3bf3-474a-8a20-b, Tilburg University, School of Economics and Management.
    9. Yekini, Mohammed & Idiko, Bomanaziba & Kulichyova, Anastasia & Rao-Nicholson, Rekha, 2025. "Losing my job and family? How power shapes the boundaries between work and family life," Journal of Business Research, Elsevier, vol. 192(C).
    10. Swimberghe, Krist & Jones, Robert Paul & Darrat, Mahmoud, 2014. "Deviant behavior in retail, when sales associates “Go Bad†! Examining the relationship between the work–family interface, job stress, and salesperson deviance," Journal of Retailing and Consumer Services, Elsevier, vol. 21(4), pages 424-431.
    11. Jung-Yu Lai & Juite Wang, 2018. "Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies," Information Technology and Management, Springer, vol. 19(2), pages 107-120, June.
    12. Kristen DeTienne & Bradley Agle & James Phillips & Marc-Charles Ingerson, 2012. "The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigation," Journal of Business Ethics, Springer, vol. 110(3), pages 377-391, October.
    13. Ashill, Nicholas J. & Rod, Michel, 2011. "Burnout processes in non-clinical health service encounters," Journal of Business Research, Elsevier, vol. 64(10), pages 1116-1127, October.
    14. Andreea Fortuna SCHIOPU, 2014. "Role And Consequences Of Emotional Labor In The Workplace," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 4, pages 675-682, July.
    15. Bao, Ping & Xiao, Zengrui & Bao, Gongmin & Noorderhaven, Niels, 2021. "Inclusive leadership and employee work engagement: A moderated mediation model," Other publications TiSEM 1e2fb1a7-2b68-4b74-ab73-d, Tilburg University, School of Economics and Management.
    16. Rod, Michel & Ashill, Nicholas J. & Carruthers, Janet, 2008. "The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise," Journal of Retailing and Consumer Services, Elsevier, vol. 15(1), pages 22-31.
    17. Thiagarajan, Palaniappan & Ponder, Nicole & Lueg, Jason E. & Worthy, Sheri Lokken & Taylor, Ronald D., 2009. "The effects of role strain on the consumer decision process for groceries in single-parent households," Journal of Retailing and Consumer Services, Elsevier, vol. 16(3), pages 207-215.
    18. Arnold, Todd & Flaherty, Karen E. & Voss, Kevin E. & Mowen, John C., 2009. "Role Stressors and Retail Performance: The Role of Perceived Competitive Climate," Journal of Retailing, Elsevier, vol. 85(2), pages 194-205.
    19. Rahul Oka, 2021. "Introducing an anthropology of convenience," Economic Anthropology, Wiley Blackwell, vol. 8(2), pages 188-207, June.
    20. Shenjiang Mo & Junqi Shi, 2017. "Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting," Journal of Business Ethics, Springer, vol. 144(2), pages 293-303, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:60:y:2007:i:7:p:663-671. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.