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Perceived retail crowding and shopping satisfaction: the role of shopping values


  • Eroglu, Sevgin A.
  • Machleit, Karen
  • Barr, Terri Feldman


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  • Eroglu, Sevgin A. & Machleit, Karen & Barr, Terri Feldman, 2005. "Perceived retail crowding and shopping satisfaction: the role of shopping values," Journal of Business Research, Elsevier, vol. 58(8), pages 1146-1153, August.
  • Handle: RePEc:eee:jbrese:v:58:y:2005:i:8:p:1146-1153

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    References listed on IDEAS

    1. Machleit, Karen A. & Eroglu, Sevgin A., 2000. "Describing and Measuring Emotional Response to Shopping Experience," Journal of Business Research, Elsevier, vol. 49(2), pages 101-111, August.
    2. Hui, Michael K & Bateson, John E G, 1991. " Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience," Journal of Consumer Research, Oxford University Press, vol. 18(2), pages 174-184, September.
    3. Oliver, Richard L, 1993. " Cognitive, Affective, and Attribute BAses of the Satisfaction Response," Journal of Consumer Research, Oxford University Press, vol. 20(3), pages 418-430, December.
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    Cited by:

    1. Wei-Lun Chang & Ling-Yao Huang, 2016. "Measuring service experience: a utility-based heuristic model," Service Business, Springer;Pan-Pacific Business Association, vol. 10(1), pages 1-30, March.
    2. Kim, Youn-Kyung & Lee, Min-Young & Park, Soo-Hee, 2014. "Shopping value orientation: Conceptualization and measurement," Journal of Business Research, Elsevier, vol. 67(1), pages 2884-2890.
    3. repec:dau:papers:123456789/6813 is not listed on IDEAS
    4. Uhrich, Sebastian & Tombs, Alastair, 2014. "Retail customers' self-awareness: The deindividuation effects of others," Journal of Business Research, Elsevier, vol. 67(7), pages 1439-1446.
    5. Pons, Frank & Giroux, Marilyn & Mourali, Mehdi & Zins, Michel, 2016. "The relationship between density perceptions and satisfaction in the retail setting: Mediation and moderation effects," Journal of Business Research, Elsevier, vol. 69(2), pages 1000-1007.
    6. repec:blg:journl:v:12:y:2017:i:2:p:155-175 is not listed on IDEAS
    7. Geri Wijnen & Astrid Kemperman & Ingrid Janssen, 2011. "Shopping behaviour and attribute evaluation of expatriates - a cross-cultural study," ERES eres2011_70, European Real Estate Society (ERES).
    8. Pan, Yue & Siemens, Jennifer Christie, 2011. "The differential effects of retail density: An investigation of goods versus service settings," Journal of Business Research, Elsevier, vol. 64(2), pages 105-112, February.
    9. Naif Mutlaq Al Otaibi & Kausar Yasmeen, 2014. "An Overview of Customer Loyalty, Perceived Service Quality and Customer Satisfaction: Brief on Saudi Grocery Stores," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 1(1), pages 79-122, June.
    10. Chen, Xuqi & Gao, Zhifeng, 2016. "The Effects of Emotion on Consumers’ Willingness-to-Pay (WTP) for Eco-labeled Fresh Produce," 2016 Annual Meeting, July 31-August 2, 2016, Boston, Massachusetts 235996, Agricultural and Applied Economics Association.
    11. Edgard Barki & Felipe Zambaldi & Carlos Eduardo Lourenço & Cristiano do Amaral Britto De Castro, 2016. "Store patronage and retail competition in emerging markets," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 10(1), pages 62-77.
    12. repec:eco:journ3:2017-02-26 is not listed on IDEAS
    13. Pierre Volle & Ahmed Anis Charfi, 2011. "Valeur perçue et comportements en ligne en état d'immersion : le rôle modérateur de l'implication et de l'expertise," Post-Print halshs-00638649, HAL.

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