Examining the dynamics of consumer expectations in a Chinese context
No abstract is available for this item.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Clow, Kenneth E. & Kurtz, David L. & Ozment, John, 1998. "A Longitudinal Study of the Stability of Consumer Expectations of Services," Journal of Business Research, Elsevier, vol. 42(1), pages 63-73, May.
- Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:58:y:2005:i:6:p:777-786. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu)
If references are entirely missing, you can add them using this form.