Sales-distribution interfunctional climate and relationship effectiveness
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- George Huber, 1982. "Organizational Information Systems: Determinants of Their Performance and Behavior," Management Science, INFORMS, vol. 28(2), pages 138-155, February.
- Leigh, James H. & Futrell, Charles M., 1985. "From the trenches to the command post: Perceptual and attitudinal differences among levels in the marketing management hierarchy," Journal of Business Research, Elsevier, vol. 13(6), pages 511-536, December.
- Ryals, Lynette & Knox, Simon, 2001. "Cross-functional issues in the implementation of relationship marketing through customer relationship management," European Management Journal, Elsevier, vol. 19(5), pages 534-542, October.
- Kahn, Kenneth B. & Mentzer, John T., 1998. "Marketing's Integration with Other Departments," Journal of Business Research, Elsevier, vol. 42(1), pages 53-62, May.
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