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Post-purchase product satisfaction: Incorporating the effects of involvement and time


  • Richins, Marsha L.
  • Bloch, Peter H.


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  • Richins, Marsha L. & Bloch, Peter H., 1991. "Post-purchase product satisfaction: Incorporating the effects of involvement and time," Journal of Business Research, Elsevier, vol. 23(2), pages 145-158, September.
  • Handle: RePEc:eee:jbrese:v:23:y:1991:i:2:p:145-158

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    Cited by:

    1. Pon, Shirley, 2015. "Effectiveness of Real Time Information Provision with Time of Use Pricing," FCN Working Papers 8/2015, E.ON Energy Research Center, Future Energy Consumer Needs and Behavior (FCN), revised Oct 2015.
    2. repec:dgr:rugsom:10008 is not listed on IDEAS
    3. repec:eee:aumajo:v:18:y:2010:i:3:p:151-158 is not listed on IDEAS
    4. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
    5. repec:eee:joreco:v:17:y:2010:i:5:p:395-405 is not listed on IDEAS
    6. Brodie, Roderick J. & Ilic, Ana & Juric, Biljana & Hollebeek, Linda, 2013. "Consumer engagement in a virtual brand community: An exploratory analysis," Journal of Business Research, Elsevier, vol. 66(1), pages 105-114.
    7. repec:aen:journl:ej38-6-pon is not listed on IDEAS
    8. Linda Lai, 2011. "Maximizing and customer loyalty: Are maximizers less loyal?," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 6(4), pages 307-313, June.
    9. Whang, Haesung & Yong, Sunghwa & Ko, Eunju, 2016. "Pop culture, destination images, and visit intentions: Theory and research on travel motivations of Chinese and Russian tourists," Journal of Business Research, Elsevier, vol. 69(2), pages 631-641.
    10. Bijmolt, T.H.A. & Bl, 2010. "Should they stay or should they go? Reactivation and termination of low-tier customers," Research Report 10008, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    11. Russell-Bennett, Rebekah & McColl-Kennedy, Janet R. & Coote, Leonard V., 2007. "Involvement, satisfaction, and brand loyalty in a small business services setting," Journal of Business Research, Elsevier, vol. 60(12), pages 1253-1260, December.

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