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Post-purchase product satisfaction: Incorporating the effects of involvement and time

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  • Richins, Marsha L.
  • Bloch, Peter H.

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  • Richins, Marsha L. & Bloch, Peter H., 1991. "Post-purchase product satisfaction: Incorporating the effects of involvement and time," Journal of Business Research, Elsevier, vol. 23(2), pages 145-158, September.
    • Handle: RePEc:eee:jbrese:v:23:y:1991:i:2:p:145-158
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    Citations

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    Cited by:

    1. Pon, Shirley, 2015. "Effectiveness of Real Time Information Provision with Time of Use Pricing," FCN Working Papers 8/2015, E.ON Energy Research Center, Future Energy Consumer Needs and Behavior (FCN), revised Oct 2015.
    2. Biyalogorsky, Eyal & Heiman, Amir & Muller, Eitan, 2022. "The differential effects of time and usage on the brand premiums of automobiles," International Journal of Research in Marketing, Elsevier, vol. 39(1), pages 212-226.
    3. repec:dgr:rugsom:10008 is not listed on IDEAS
    4. Mohsina Fatema* & Md. Aminul Islam & Rosni Bakar, 2018. "Halal Purchase Intention- A Study on Islamic Banks of Bangladesh," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 4(12), pages 402-412, 12-2018.
    5. Khan Md Raziuddin Taufique & Chamhuri Siwar & Basri Talib & Farah Hasan Sarah & Norshamliza Chamhuri, 2014. "Synthesis of Constructs for Modeling Consumers’ Understanding and Perception of Eco-Labels," Sustainability, MDPI, vol. 6(4), pages 1-25, April.
    6. Brodie, Roderick J. & Ilic, Ana & Juric, Biljana & Hollebeek, Linda, 2013. "Consumer engagement in a virtual brand community: An exploratory analysis," Journal of Business Research, Elsevier, vol. 66(1), pages 105-114.
    7. Shirley Pon, 2017. "The Effect of Information on TOU Electricity Use: an Irish residential study," The Energy Journal, International Association for Energy Economics, vol. 0(Number 6).
    8. Diep Ngoc Su & Duy Quy Nguyen-Phuoc & Lester W. Johnson, 2021. "Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers," Transportation, Springer, vol. 48(1), pages 369-393, February.
    9. Whang, Haesung & Yong, Sunghwa & Ko, Eunju, 2016. "Pop culture, destination images, and visit intentions: Theory and research on travel motivations of Chinese and Russian tourists," Journal of Business Research, Elsevier, vol. 69(2), pages 631-641.
    10. Russell-Bennett, Rebekah & McColl-Kennedy, Janet R. & Coote, Leonard V., 2007. "Involvement, satisfaction, and brand loyalty in a small business services setting," Journal of Business Research, Elsevier, vol. 60(12), pages 1253-1260, December.
    11. Tuu, Ho Huy & Olsen, Svein Ottar, 2010. "Ambivalence and involvement in the satisfaction–repurchase loyalty relationship," Australasian marketing journal, Elsevier, vol. 18(3), pages 151-158.
    12. repec:cup:judgdm:v:6:y:2011:i:4:p:307-313 is not listed on IDEAS
    13. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
    14. Lee, Wan-I & Chang, Chih-Yuan & Liu, Yu-Lun, 2010. "Exploring customers’ store loyalty using the means-end chain approach," Journal of Retailing and Consumer Services, Elsevier, vol. 17(5), pages 395-405.
    15. Linda Lai, 2011. "Maximizing and customer loyalty: Are maximizers less loyal?," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 6(4), pages 307-313, June.
    16. Bijmolt, T.H.A. & Bl, 2010. "Should they stay or should they go? Reactivation and termination of low-tier customers," Research Report 10008, University of Groningen, Research Institute SOM (Systems, Organisations and Management).

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