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The influence of ERP system implementation on the operational performance of an organization

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  • Madapusi, Arun
  • D'Souza, Derrick

Abstract

We investigate changes in operational performance that result from enterprise resource planning (ERP) system implementation. A literature-based and theory-driven model was developed to examine the relationship between ERP system implementation status and operational performance. Data were gathered through a field study to test the hypothesized relationships. The results indicate that the implementation of each ERP system module influences operational performance measures differently. In addition, the results highlight the varying influence of the implementation of the ERP system, as a whole, on operational performance measures. Our findings suggest that a better understanding of the contribution of ERP systems to operational performance can be obtained if researchers and managers assess changes in operational performance at both the modular and the system levels.

Suggested Citation

  • Madapusi, Arun & D'Souza, Derrick, 2012. "The influence of ERP system implementation on the operational performance of an organization," International Journal of Information Management, Elsevier, vol. 32(1), pages 24-34.
    • Handle: RePEc:eee:ininma:v:32:y:2012:i:1:p:24-34
    DOI: 10.1016/j.ijinfomgt.2011.06.004
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    References listed on IDEAS

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    1. Ronald E. McGaughey & Angappa Gunasekaran, 2007. "Enterprise Resource Planning (ERP): Past, Present and Future," International Journal of Enterprise Information Systems (IJEIS), IGI Global Scientific Publishing, vol. 3(3), pages 23-35, July.
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    7. Mabert, Vincent A. & Soni, Ashok & Venkataramanan, M. A., 2003. "Enterprise resource planning: Managing the implementation process," European Journal of Operational Research, Elsevier, vol. 146(2), pages 302-314, April.
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    Cited by:

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    3. S.H. Malki Lakshani Silva & S. H. Nisansala Madushani Silva, 2025. "Implementation of ERP in Agriculture Industry in Sri Lanka," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(4), pages 4352-4364, April.
    4. Sadarmadi Sapardiman, 2026. "Digital Transformation: Supply Chain Control Tower Development," European Journal of Business and Management Research, European Open Science, vol. 11(3), pages 18-30, May.
    5. Barna Laura-Eugenia-Lavinia & Igna Roxana Dana, 2021. "The influence of the implementation of ERP systems on the performance of an organization," Proceedings of the International Conference on Business Excellence, Paradigm, vol. 15(1), pages 268-279, December.
    6. Ippolito, Adelaide & Sorrentino, Marco & Guardato, Luisa & Marcello, Raffaele & Paolone, Giuseppe, 2024. "The paradoxes of the reengineering of information flows for management control: A case study in a public university hospital," International Journal of Accounting Information Systems, Elsevier, vol. 53(C).
    7. Ravishankar, M.N. & Pan, Shan L., 2013. "Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center," International Journal of Information Management, Elsevier, vol. 33(1), pages 147-159.

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