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Organising and managing patient and public involvement to enhance quality improvement—Comparing a Swedish and a Dutch hospital

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  • Bergerum, Carolina
  • Wolmesjö, Maria
  • Thor, Johan

Abstract

As co-production approaches to quality improvement (QI) gain importance in healthcare, hospital leaders and managers are expected to organise and support such efforts. Yet, patient and public involvement (PPI) can be challenging. Hospital organisations, emphasising knowledge and evidence domains, are characterised by operational-professional rather than patient-preference led management. Thus, PPI adds aspects of influence and responsibility that are not clearly defined or understood, with limited knowledge about how it can be orchestrated. This study, therefore, aimed to explore hospital leaders’ and managers’ contextualised experiences of managing QI efforts involving patients, by comparing two European hospitals.

Suggested Citation

  • Bergerum, Carolina & Wolmesjö, Maria & Thor, Johan, 2022. "Organising and managing patient and public involvement to enhance quality improvement—Comparing a Swedish and a Dutch hospital," Health Policy, Elsevier, vol. 126(7), pages 603-612.
    • Handle: RePEc:eee:hepoli:v:126:y:2022:i:7:p:603-612
    DOI: 10.1016/j.healthpol.2022.04.002
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    References listed on IDEAS

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    1. Stephen P Osborne & Zoe Radnor & Kirsty Strokosch, 2016. "Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 639-653, May.
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