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Complementing the State: NGOs and the Challenge of Providing Inclusive Public Services in Slovenia

Author

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  • Tamara Rape Žiberna

    (Faculty of Social Work, University of Ljubljana, Slovenia)

  • Liljana Rihter

    (Faculty of Social Work, University of Ljubljana, Slovenia)

  • Tatjana Rakar

    (Faculty of Social Sciences, University of Ljubljana, Slovenia)

Abstract

The article examines the role of non‐governmental organisations (NGOs) in addressing regional inequalities for ensuring access to public services in Slovenia. Drawing on recent mixed methods research and theoretical frameworks, we analysed the capacity and impact of Slovenian NGOs in improving access to public services. The data show regional differences in the availability of these services. Areas poorly covered by public social services are identified, and the possibilities of NGOs increasing users’ overall access to public services are explored. Results of the study show that NGOs have an important role in advocating for marginalised populations, promoting inclusion, and assuring that services are distributed equitably. We propose practical strategies to more effectively address the deficiencies regarding services. Key recommendations include improving NGOs’ infrastructure, professionalisation, and collaboration with different professional groups to ensure that isolated and vulnerable populations have access to programmes. The results also stress the need for policy support to strengthen NGOs (often users’ closest allies), and to promote their role in complementing public sector initiatives. By leveraging the strengths of NGOs in community involvement and flexible service delivery, Slovenia can move towards more inclusive and accessible public services. The presented system‐level analysis, combined with community insights reported by NGOs, contributes to the ongoing discourse on social inclusion and provides valuable insights and actionable strategies for policymakers and other stakeholders to make social welfare more accessible for all.

Suggested Citation

  • Tamara Rape Žiberna & Liljana Rihter & Tatjana Rakar, 2025. "Complementing the State: NGOs and the Challenge of Providing Inclusive Public Services in Slovenia," Social Inclusion, Cogitatio Press, vol. 13.
    • Handle: RePEc:cog:socinc:v13:y:2025:a:10399
    DOI: 10.17645/si.10399
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    References listed on IDEAS

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    1. Stephen P Osborne & Zoe Radnor & Kirsty Strokosch, 2016. "Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 639-653, May.
    2. Miriam Ricci & Graham Parkhurst & Juliet Jain, 2016. "Transport Policy and Social Inclusion," Social Inclusion, Cogitatio Press, vol. 4(3), pages 1-6.
    3. Miriam Ricci & Graham Parkhurst & Juliet Jain, 2016. "Transport Policy and Social Inclusion," Social Inclusion, Cogitatio Press, vol. 4(3), pages 1-6.
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