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Design, implementation and scaling up of the balanced scorecard for hospitals in Lebanon: Policy coherence and application lessons for low and middle income countries

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  • El-Jardali, Fadi
  • Saleh, Shadi
  • Ataya, Nour
  • Jamal, Diana

Abstract

This paper describes the development and implementation of the first national hospital performance indicators in Lebanon including its institutionalization within existing policy framework and the initiation of independent governance structure for sustainability.

Suggested Citation

  • El-Jardali, Fadi & Saleh, Shadi & Ataya, Nour & Jamal, Diana, 2011. "Design, implementation and scaling up of the balanced scorecard for hospitals in Lebanon: Policy coherence and application lessons for low and middle income countries," Health Policy, Elsevier, vol. 103(2), pages 305-314.
    • Handle: RePEc:eee:hepoli:v:103:y:2011:i:2:p:305-314
    DOI: 10.1016/j.healthpol.2011.05.006
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    References listed on IDEAS

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    1. Soeren Mattke & Edward Kelley & Peter Scherer & Jeremy Hurst & Maria Luisa Gil Lapetra & HCQI Expert Group Members, 2006. "Health Care Quality Indicators Project: Initial Indicators Report," OECD Health Working Papers 22, OECD Publishing.
    2. Hilarion, Pilar & Suol, Rosa & Groene, Oliver & Vallejo, Paula & Herrera, Elisabeth & Saura, Rosa Maria, 2009. "Making performance indicators work: The experience of using consensus indicators for external assessment of health and social services at regional level in Spain," Health Policy, Elsevier, vol. 90(1), pages 94-103, April.
    3. Pink, George H. & Leatt, Peggy, 2003. "The use of `arms-length' organizations for health system change in Ontario, Canada: some observations by insiders," Health Policy, Elsevier, vol. 63(1), pages 1-15, January.
    4. Berg, Marc & Meijerink, Yvonne & Gras, Marit & Goossensen, Anne & Schellekens, Wim & Haeck, Jan & Kallewaard, Marjon & Kingma, Herre, 2005. "Feasibility first: Developing public performance indicators on patient safety and clinical effectiveness for Dutch hospitals," Health Policy, Elsevier, vol. 75(1), pages 59-73, December.
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    Citations

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    Cited by:

    1. Farshad Behrouzi & Azanizawati Ma'aram, 2019. "Identification and ranking of specific balanced scorecard performance measures for hospitals: A case study of private hospitals in the Klang Valley area, Malaysia," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(4), pages 1364-1376, October.
    2. Davis, Peter & Milne, Barry & Parker, Karl & Hider, Phil & Lay-Yee, Roy & Cumming, Jackie & Graham, Patrick, 2013. "Efficiency, effectiveness, equity (E3). Evaluating hospital performance in three dimensions," Health Policy, Elsevier, vol. 112(1), pages 19-27.
    3. Sheng-Li Si & Xiao-Yue You & Hu-Chen Liu & Jia Huang, 2017. "Identifying Key Performance Indicators for Holistic Hospital Management with a Modified DEMATEL Approach," IJERPH, MDPI, vol. 14(8), pages 1-17, August.
    4. Wilbroad Mutale & Jeffrey Stringer & Namwinga Chintu & Roma Chilengi & Margaret Tembo Mwanamwenge & Nkatya Kasese & Dina Balabanova & Neil Spicer & James Lewis & Helen Ayles, 2014. "Application of Balanced Scorecard in the Evaluation of a Complex Health System Intervention: 12 Months Post Intervention Findings from the BHOMA Intervention: A Cluster Randomised Trial in Zambia," PLOS ONE, Public Library of Science, vol. 9(4), pages 1-10, April.
    5. Chieh-Yu Lin & Fu-Chiang Shih & Yi-Hui Ho, 2023. "Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach," IJERPH, MDPI, vol. 20(2), pages 1-17, January.
    6. Laura Mariani & Marco Tieghi & Sabrina Gigli, 2016. "The efficacy of performance management system in healthcare. A literature review and research perspectives," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2016(3), pages 97-116.
    7. Liu, Hu-Chen, 2013. "A theoretical framework for holistic hospital management in the Japanese healthcare context," Health Policy, Elsevier, vol. 113(1), pages 160-169.

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