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Strategic Uses of E-Commerce by SMEs in the East of England


  • Drew, Stephen


Small- to medium-sized businesses (SMEs) are emerging as significant Internet users and like their larger counterparts increasingly adopting e-commerce. This research suggests that SMEs in different industry sectors may adopt different strategies for e-commerce and have different needs for training and support. It also explores the possibility that the Internet may not be an unmitigated blessing. It can pose both a threat and an opportunity for SME business strategies. Survey results in the eastern England region of the UK show that despite recent setbacks to the dot-com sector, SMEs are placing e-commerce at the centre of their technology and corporate strategies and plan to use the Internet as a means for achieving transformational change.

Suggested Citation

  • Drew, Stephen, 2003. "Strategic Uses of E-Commerce by SMEs in the East of England," European Management Journal, Elsevier, vol. 21(1), pages 79-88, February.
  • Handle: RePEc:eee:eurman:v:21:y:2003:i:1:p:79-88

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    References listed on IDEAS

    1. Eric von Hippel, 1994. ""Sticky Information" and the Locus of Problem Solving: Implications for Innovation," Management Science, INFORMS, vol. 40(4), pages 429-439, April.
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    Cited by:

    1. Ariel Herbert FAMBEU, 2016. "Déterminants De L’Adoption Des Tic Dans Un Pays En Développement : Une Analyse Économétrique Sur Les Entreprises Industrielles Au Cameroun," Region et Developpement, Region et Developpement, LEAD, Universite du Sud - Toulon Var, vol. 43, pages 159-186.
    2. repec:eee:touman:v:60:y:2017:i:c:p:418-429 is not listed on IDEAS
    3. Lal, Kaushalesh & Peedoly, Aveeraj Sharma, 2006. "Small Islands, New Technologies and Globalization: A Case of ICT adoption by SMEs in Mauritius," MERIT Working Papers 005, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    4. Kaushalesh Lal, 2007. "New Technologies and Indian SMEs," The IUP Journal of Applied Economics, IUP Publications, vol. 0(1), pages 20-41, January.
    5. Lal, K., 2004. "E-Business and Export Behavior: Evidence from Indian Firms," World Development, Elsevier, vol. 32(3), pages 505-517, March.
    6. repec:hur:ijaraf:v:7:y:2017:i:2:p:164-176 is not listed on IDEAS
    7. Rand H. Al-Dmour & Steve Love, 2015. "Determinants of the implementation of HRIS applications in business organisations in Jordan," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 15(1), pages 69-96.
    8. Rita Rahayu & John Day, 2017. "E-commerce adoption by SMEs in developing countries: evidence from Indonesia," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 7(1), pages 25-41, April.
    9. Oyelaran-Oyeyinka, Banji & Lal, Kaushalesh, 2004. "Sectoral Pattern of E-business Adoption in Developing Countries," UNU-INTECH Discussion Paper Series 07, United Nations University - INTECH.
    10. Sang Lee & Jinhan Kim & Yeonog Choi & Sang-Gun Lee, 2009. "Effects of IT knowledge and media selection on operational performance of small firms," Small Business Economics, Springer, vol. 32(3), pages 241-257, March.
    11. Nina Evans & Janet Sawyer, 2010. "CSR and stakeholders of small businesses in regional South Australia," Social Responsibility Journal, Emerald Group Publishing, vol. 6(3), pages 433-451, August.


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