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The roster quality staffing problem – A methodology for improving the roster quality by modifying the personnel structure

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  • Komarudin,
  • Guerry, Marie-Anne
  • De Feyter, Tim
  • Vanden Berghe, Greet

Abstract

Quantitative decision support on personnel planning is often restricted to either rostering or staffing. There exist some approaches in which aspects at the staffing level and the rostering level are treated in a sequential way. Obviously, such practice risks producing suboptimal solutions at both decision levels. These arguments justify an integrated approach towards improving the overall quality of personnel planning. This contribution constitutes (1) the introduction of the roster quality staffing problem and (2) a three-step methodology that enables assessing the appropriateness of a personnel structure for achieving high quality rosters, while relying on an existing rostering algorithm. Based on the rostering assessment result, specific modifications to the personnel structure can be suggested at the staffing level. The approach is demonstrated by means of two different hospital cases, which have it that they are subject to complex rostering constraints. Experimental results show that the three-step methodology indeed points out alternative personnel structures that better comply with the rostering requirements. The roster analysis approach and the corresponding staffing recommendations integrate personnel planning needs at operational and tactical levels.

Suggested Citation

  • Komarudin, & Guerry, Marie-Anne & De Feyter, Tim & Vanden Berghe, Greet, 2013. "The roster quality staffing problem – A methodology for improving the roster quality by modifying the personnel structure," European Journal of Operational Research, Elsevier, vol. 230(3), pages 551-562.
    • Handle: RePEc:eee:ejores:v:230:y:2013:i:3:p:551-562
    DOI: 10.1016/j.ejor.2013.05.009
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    Cited by:

    1. Pieter Smet & Annelies Lejon & Greet Vanden Berghe, 2021. "Demand smoothing in shift design," Flexible Services and Manufacturing Journal, Springer, vol. 33(2), pages 457-484, June.
    2. Komarudin & Tim De Feyter & Marie-Anne Guerry & Greet Vanden Berghe, 2020. "The extended roster quality staffing problem: addressing roster quality variation within a staffing planning period," Journal of Scheduling, Springer, vol. 23(2), pages 253-264, April.
    3. Tim De Feyter & Marie-Anne Guerry & Komarudin, 2017. "Optimizing cost-effectiveness in a stochastic Markov manpower planning system under control by recruitment," Annals of Operations Research, Springer, vol. 253(1), pages 117-131, June.
    4. Sanja Petrovic, 2019. "“You have to get wet to learn how to swim” applied to bridging the gap between research into personnel scheduling and its implementation in practice," Annals of Operations Research, Springer, vol. 275(1), pages 161-179, April.
    5. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
    6. Pantuso Giovanni, 2017. "The Football Team Composition Problem: a Stochastic Programming approach," Journal of Quantitative Analysis in Sports, De Gruyter, vol. 13(3), pages 113-129, September.
    7. Olivella, Jordi & Nembhard, David, 2016. "Calibrating cross-training to meet demand mix variation and employee absence," European Journal of Operational Research, Elsevier, vol. 248(2), pages 462-472.

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