IDEAS home Printed from
   My bibliography  Save this article

The assessment of the information quality with the aid of multiple criteria analysis


  • Michnik, Jerzy
  • Lo, Mei-Chen


The virtual business work flow depends on the information quality (IQ) which is essential attribute of information. The IQ depends strongly on organization of the information system (IS) and how the information is processed. In our approach we incorporate the four-aspect representation of IQ: (1) intrinsic, (2) contextual, (3) representational, and (4) accessibility. These four-aspects are divided into several criteria at the next level of hierarchy. The weights, representing the relative importance of criteria, have been assessed by pair-wise comparisons made by group of experts. Based on discussion with experts, six alternative strategies, that could be used for improving the IQ, were designed. For each given criterion, the group of subjects revealed the opinion about the level of achievement of every alternative. The set of scores, assigned to the alternative by different subjects, formed the discrete distribution that is used for a comparison of alternatives with the aid of stochastic dominances. In analogy to the Electre I methodology, the simple algorithm for the aggregate evaluation of analyzed alternatives was proposed. The benefits of proposed approach were demonstrated in a case study of the semiconductor industry. The results of our study suggest, that in case of matured company, the external strategies, that point out to the information exchange and strategic networked alliance with customers and suppliers, are preferred to the internal ones. The latter ones might be of greater importance for the new set up or for a young company.

Suggested Citation

  • Michnik, Jerzy & Lo, Mei-Chen, 2009. "The assessment of the information quality with the aid of multiple criteria analysis," European Journal of Operational Research, Elsevier, vol. 195(3), pages 850-856, June.
  • Handle: RePEc:eee:ejores:v:195:y:2009:i:3:p:850-856

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Donald P. Ballou & Harold L. Pazer, 1985. "Modeling Data and Process Quality in Multi-Input, Multi-Output Information Systems," Management Science, INFORMS, vol. 31(2), pages 150-162, February.
    2. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Wu, Cheng-Ru & Lin, Chin-Tsai & Tsai, Pei-Hsuan, 2010. "Evaluating business performance of wealth management banks," European Journal of Operational Research, Elsevier, vol. 207(2), pages 971-979, December.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:195:y:2009:i:3:p:850-856. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.