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Return handling options and order quantities for single period products

  • Vlachos, Dimitrios
  • Dekker, Rommert

Products which are sold through E-commerce or mail sales catalogues tend to have a much higher return rate than traditional products. The returns are especially problematic for seasonal products. To support decision making in these situations we study various options, which may be considered as strategic decisions, on handling the increased return flow. Closed form analytic expressions for optimal order quantities are obtained by solving the models developed for each option. Decision making guidelines on choosing between return options and some properties of the optimal solutions are presented. We also discuss estimation of the serviceable return rate in practical situations.

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File URL: http://www.sciencedirect.com/science/article/B6VCT-47P1V7K-D/2/96fcb07f296b921a925b97c47947d20b
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Article provided by Elsevier in its journal European Journal of Operational Research.

Volume (Year): 151 (2003)
Issue (Month): 1 (November)
Pages: 38-52

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Handle: RePEc:eee:ejores:v:151:y:2003:i:1:p:38-52
Contact details of provider: Web page: http://www.elsevier.com/locate/eor

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  1. Scott Webster & Z. Kevin Weng, 2000. "A Risk-free Perishable Item Returns Policy," Manufacturing & Service Operations Management, INFORMS, vol. 2(1), pages 100-106, July.
  2. Lau, Hon-Shiang & Lau, Amy Hing-Ling, 1997. "Reordering strategies for a newsboy-type product," European Journal of Operational Research, Elsevier, vol. 103(3), pages 557-572, December.
  3. Fleischmann, Moritz & Bloemhof-Ruwaard, Jacqueline M. & Dekker, Rommert & van der Laan, Erwin & van Nunen, Jo A. E. E. & Van Wassenhove, Luk N., 1997. "Quantitative models for reverse logistics: A review," European Journal of Operational Research, Elsevier, vol. 103(1), pages 1-17, November.
  4. Khouja, Moutaz, 1999. "The single-period (news-vendor) problem: literature review and suggestions for future research," Omega, Elsevier, vol. 27(5), pages 537-553, October.
  5. George R. Murray, Jr. & Edward A. Silver, 1966. "A Bayesian Analysis of the Style Goods Inventory Problem," Management Science, INFORMS, vol. 12(11), pages 785-797, July.
  6. Sang Hoon Chang & David E. Fyffe, 1971. "Estimation of Forecast Errors for Seasonal-Style-Goods Sales," Management Science, INFORMS, vol. 18(2), pages B89-B96, October.
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