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A performance management readiness review framework for governmental service providers

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  • de Waal, André
  • Kerklaan, Leo

Abstract

Governments are increasingly outsourcing their services to external service providers. A precondition for successful outsourcing is that service providers can be managed at arm's length by the government, via means of performance management. One way of testing whether or not this is the case, is to conduct a performance management readiness review (PMRR). In this article, we will describe a framework that we developed at the request of the Dutch Ministry of Transport, Public Works, and Water Management, to establish whether or not two of its service providers--Dutch Railways and ProRail--were ready to be managed at arm's length. The framework's application will be illustrated by a description of a successful review at the two service providers. The results of this test give us confidence that the performance management readiness review framework can be used for efficiently evaluating governmental service providers.

Suggested Citation

  • de Waal, André & Kerklaan, Leo, 2010. "A performance management readiness review framework for governmental service providers," Business Horizons, Elsevier, vol. 53(4), pages 405-412, July.
    • Handle: RePEc:eee:bushor:v:53:y::i:4:p:405-412
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    References listed on IDEAS

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    1. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
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