IDEAS home Printed from https://ideas.repec.org/a/eee/anture/v85y2020ics0160738320301730.html
   My bibliography  Save this article

Affordances for tourism service design

Author

Listed:
  • Tomej, Kristof
  • Xiang, Zheng

Abstract

This paper argues that the concept of affordance, which captures the relations between one's abilities and the properties of one's environment, can help in aligning the elements of a tourism service with intended service experiences. We start with a general review of its conceptual basis in ecological psychology and design research, and then elaborate on the concept's potential applications in the context of tourism service design. The application of an affordance-centred framework is illustrated through a case study which examined a group of tourists with and without visual impairment on a holiday to an international destination. Finally, we offer four propositions to guide the use of the affordance concept in tourism service design.

Suggested Citation

  • Tomej, Kristof & Xiang, Zheng, 2020. "Affordances for tourism service design," Annals of Tourism Research, Elsevier, vol. 85(C).
    • Handle: RePEc:eee:anture:v:85:y:2020:i:c:s0160738320301730
    DOI: 10.1016/j.annals.2020.103029
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160738320301730
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.annals.2020.103029?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. David Bowen, 2008. "Consumer thoughts, actions, and feelings from within the service experience," The Service Industries Journal, Taylor & Francis Journals, vol. 28(10), pages 1515-1530, December.
    2. Sundbo, Jon & Orfila-Sintes, Francina & Sorensen, Flemming, 2007. "The innovative behaviour of tourism firms--Comparative studies of Denmark and Spain," Research Policy, Elsevier, vol. 36(1), pages 88-106, February.
    3. Kristof Tomej, 2019. "Accessible and Equitable Tourism Services for Travelers with Disabilities: From a Charitable to a Commercial Footing," CSR, Sustainability, Ethics & Governance, in: Dagmar Lund-Durlacher & Valentina Dinica & Dirk Reiser & Matthias S. Fifka (ed.), Corporate Sustainability and Responsibility in Tourism, chapter 0, pages 65-78, Springer.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Muaz Azinuddin & Muhammad Burhanuddeen Mohammad Nasir & Mohd Hafiz Hanafiah & Nur Shahirah Mior Shariffuddin & Mohd Khairul Amri Kamarudin, 2022. "Interlinkage of Perceived Ecotourism Design Affordance, Perceived Value of Destination Experiences, Destination Reputation, and Loyalty," Sustainability, MDPI, vol. 14(18), pages 1-18, September.
    2. Tomej, Kristof & Duedahl, Eva, 2023. "Engendering collaborative accessibility through tourism: From barriers to bridges," Annals of Tourism Research, Elsevier, vol. 99(C).
    3. Zohreh (Zara) Zarezadeh & Pierre Benckendorff & Ulrike Gretzel, 2023. "Explicating affordances in travel information search: investigating device use in relation to goals and personal characteristics," Information Technology & Tourism, Springer, vol. 25(2), pages 235-257, June.
    4. Nestor Shpak & Oksana Muzychenko-Kozlovska & Maryana Gvozd & Włodzimierz Sroka, 2021. "Simulation of the Influence of External Factors on the Level of Use of the Regional Tourism Potential: A Practical Aspect," Administrative Sciences, MDPI, vol. 11(3), pages 1-17, August.
    5. Zhiming Deng & Pierre Benckendorff & Jie Wang, 2021. "Travel live streaming: an affordance perspective," Information Technology & Tourism, Springer, vol. 23(2), pages 189-207, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Georgios Giotis & Evangelia Papadionysiou, 2022. "The Role of Managerial and Technological Innovations in the Tourism Industry: A Review of the Empirical Literature," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    2. Flemming Sørensen & Jan Mattsson, 2016. "Speeding Up Innovation: Building Network Structures For Parallel Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-30, February.
    3. Joern H. Block & Christian O. Fisch & Mirjam van Praag, 2017. "The Schumpeterian entrepreneur: a review of the empirical evidence on the antecedents, behaviour and consequences of innovative entrepreneurship," Industry and Innovation, Taylor & Francis Journals, vol. 24(1), pages 61-95, January.
    4. Christina Boycheva, 2017. "Innovation and Competitiveness in the Context of the Bulgarian Tourism Industry," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 1, pages 137-148, March.
    5. Gry Agnete Alsos & Dorthe Eide & Einar Lier Madsen, 2014. "Introduction: innovation in tourism industries," Chapters, in: Gry Agnete Alsos & Dorthe Eide & Einar Lier Madsen (ed.), Handbook of Research on Innovation in Tourism Industries, chapter 1, pages 1-24, Edward Elgar Publishing.
    6. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    7. Anning-Dorson, Thomas, 2018. "Customer involvement capability and service firm performance: The mediating role of innovation," Journal of Business Research, Elsevier, vol. 86(C), pages 269-280.
    8. Sørensen, Flemming & Grindsted, Thomas Skou, 2021. "Sustainability approaches and nature tourism development," Annals of Tourism Research, Elsevier, vol. 91(C).
    9. Mäntymaa, Erkki & Tyrväinen, Liisa & Juutinen, Artti & Kurttila, Mikko, 2021. "Importance of forest landscape quality for companies operating in nature tourism areas," Land Use Policy, Elsevier, vol. 107(C).
    10. Faridah Djellal & Faïz Gallouj, 2009. "Innovation gap, performance gap and policy gap in the service economies," Working Papers hal-01111800, HAL.
    11. Trigo, Alexandre & Vence, Xavier, 2012. "Scope and patterns of innovation cooperation in Spanish service enterprises," Research Policy, Elsevier, vol. 41(3), pages 602-613.
    12. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
    13. Gallouj, Faïz, 2002. "Services innovation: assimilation, differentiation, inversion and integration," MPRA Paper 62174, University Library of Munich, Germany.
    14. Faridah Djellal & Faïz Gallouj, 2008. "L'innovation gap et le performance gap dans les économies de services : un défi pour les politiques publiques," Post-Print halshs-01113900, HAL.
    15. Hui Yan & Haixiang Wei & Min Wei, 2021. "Exploring Tourism Recovery in the Post-COVID-19 Period: An Evolutionary Game Theory Approach," Sustainability, MDPI, vol. 13(16), pages 1-21, August.
    16. Bernini, Cristina & Galli, Federica, 2023. "Innovation, productivity and spillover effects in the Italian accommodation industry," Economic Modelling, Elsevier, vol. 119(C).
    17. Tomej, Kristof & Duedahl, Eva, 2023. "Engendering collaborative accessibility through tourism: From barriers to bridges," Annals of Tourism Research, Elsevier, vol. 99(C).
    18. Andrea Nagy & Carmen Babaita, 2016. "Factors Influencing The Orientation Towards Innovation In The Hospitality Industry - The Case Of Romanian Hotels," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 584-595, July.
    19. Vidickienė Dalia & Vilkė Rita & Gedminaitė-Raudonė Živilė, 2020. "Transformative Tourism as an Innovative Tool for Rural Development," European Countryside, Sciendo, vol. 12(3), pages 277-291, September.
    20. Chansoo Park & Young-Rae Kim & Jihwan Yeon, 2023. "Stronger together: International tourists “spillover†into close countries," Tourism Economics, , vol. 29(5), pages 1204-1224, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:anture:v:85:y:2020:i:c:s0160738320301730. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/annals-of-tourism-research/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.