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Tourism and gratitude: Valuing acts of kindness

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  • Filep, Sebastian
  • Macnaughton, Julian
  • Glover, Troy

Abstract

Explorations of kindness and gratitude, a felt sense of thankfulness, are missing from tourism studies. Such explorations shed light on psychological value of relationships and social capital. We adopted a positive psychology theoretical lens to explore acts of kindness from strangers towards tourists and to understand how these acts are valued. To meet that aim, we conducted a study with twenty Canadian tourists. Through thematic analysis of semi structured, in-depth interviews, we identified these themes: trust in the other person; a sense of risk or adventurousness; novelty or authenticity of the experience; and eudaimonic growth, that is, receiving kindness from strangers indicated well-being beyond experiencing pleasures. Costs and benefits to benefactors were identified. We developed a model that explains how acts of kindness are personally valued by tourists.

Suggested Citation

  • Filep, Sebastian & Macnaughton, Julian & Glover, Troy, 2017. "Tourism and gratitude: Valuing acts of kindness," Annals of Tourism Research, Elsevier, vol. 66(C), pages 26-36.
    • Handle: RePEc:eee:anture:v:66:y:2017:i:c:p:26-36
    DOI: 10.1016/j.annals.2017.05.015
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    References listed on IDEAS

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    1. Glover, Troy D. & Filep, Sebastian, 2015. "On kindness of strangers in tourism," Annals of Tourism Research, Elsevier, vol. 50(C), pages 159-162.
    2. Tom Schuller, 2007. "Reflections on the use of social capital," Review of Social Economy, Taylor & Francis Journals, vol. 65(1), pages 11-28.
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    Cited by:

    1. Moal-Ulvoas, Gaëlle, 2017. "Positive emotions and spirituality in older travelers," Annals of Tourism Research, Elsevier, vol. 66(C), pages 151-158.
    2. Neuhofer, Barbara & Egger, Roman & Yu, Joanne & Celuch, Krzysztof, 2021. "Designing experiences in the age of human transformation: An analysis of Burning Man," Annals of Tourism Research, Elsevier, vol. 91(C).
    3. Sheldon, Pauline J., 2020. "Designing tourism experiences for inner transformation," Annals of Tourism Research, Elsevier, vol. 83(C).
    4. Vada, Sera & Prentice, Catherine & Hsiao, Aaron, 2019. "The role of positive psychology in tourists’ behavioural intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 293-303.
    5. Vada, Sera & Prentice, Catherine & Hsiao, Aaron, 2019. "The influence of tourism experience and well-being on place attachment," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 322-330.
    6. Zhou, Lingxu, 2020. "Hitchhiking tourism and social trust: exploring Chinese experiences through travel blogs," Annals of Tourism Research, Elsevier, vol. 81(C).
    7. Miyakawa, Erika & Pearce, Philip L. & Oguchi, Takashi, 2022. "Savoring tourism: Exploring basic processes," Annals of Tourism Research, Elsevier, vol. 97(C).
    8. Racheli Mezan & Lea Tamir Tetroashvili & Daniela-Tatiana Agheorghiesei, 2019. "Embracing the Kindness Management and Leadership Facets in a Humanitarian Aid Mission. The Personal and Professional Experience of the Head Nurse of the Israeli Delegation to Cebu 2013," Postmodern Openings, Editura Lumen, Department of Economics, vol. 10(2), pages 125-136, June.
    9. Jiang, Ting & Miao, Li & Fu, Xiaoxiao, 2022. "Tourism and Yuan-based strangership," Annals of Tourism Research, Elsevier, vol. 94(C).

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