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Étudier le management de l’imprévu:méthode dynamique d’observation in situ


  • Benoît Journé

    () (Université de Nantes)


(VF)L’article présente une méthode d’observation dynamique des activités de prise de décision et de « sensemaking » qui fondent la capacité de l’organisation à gérer l’imprévu. Cette méthode, développée dans le contexte de la sûreté nucléaire, vise à éviter les biais de reconstitution a posteriori et de décontextualisation des données qui affectent traditionnellement les analyses d’accidents. La méthode combine opportunisme et rigueur en articulant quatre stratégies d’observation in situ. Chaque stratégie est décrite. Les conditions d’usage de la méthode sont discutées de même que ses champs d’application potentiels.(VA) This article presents a dynamic observational method designed to study the activities of decision-making and “sensemaking” which underlie the organization’s ability to manage the unexpected. The aim of this method, designed in the context of nuclear safety, is to avoid the bias of a posteriori reconstruction and that of decontextualization of data. This method involves opportunism and rigor by combining four observational strategies. Each strategy is described. The conditions in which such a method can be used are discussed, along with its potential sphere of application.

Suggested Citation

  • Benoît Journé, 2005. "Étudier le management de l’imprévu:méthode dynamique d’observation in situ," Revue Finance Contrôle Stratégie,, vol. 8(4), pages 63-91, December.
  • Handle: RePEc:dij:revfcs:v:8:y:2005:i:q4:p:63-91

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    References listed on IDEAS

    1. Julia Balogun, 2003. "Three Responses to the Methodological Challenges of Studying Strategizing," Journal of Management Studies, Wiley Blackwell, vol. 40(1), pages 197-224, January.
    2. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
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    More about this item


    méthodologie; observation in situ; situations imprévues; cognition; fiabilité; résilience; sensemaking; activité; methodology; observation in situ; unexpected situations; cognition; reliability; resilience; activity.;

    JEL classification:

    • C81 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Methodology for Collecting, Estimating, and Organizing Microeconomic Data; Data Access
    • D70 - Microeconomics - - Analysis of Collective Decision-Making - - - General
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness


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