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Analysis of Passenger’s Satisfaction with the Quality of the Public Transportation Mode Choices in Bucharest: A Fuzzy Approach

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  • Sofia Elena COLESCA

    (The Bucharest University of Economic Studies)

  • Mihaela PACESILA

    (The Bucharest University of Economic Studies)

  • Stefan Gabriel BURCEA

    (The Bucharest University of Economic Studies)

  • Carmen Nadia CIOCOIU

    (The Bucharest University of Economic Studies)

  • Mihai BUGHEANU

    (The Bucharest University of Economic Studies)

Abstract

This paper analyses the passenger’s satisfaction towards the quality of existing public transportation mode choices in Bucharest. In order to eliminate the subjective factor from passenger’s judgment, we have used fuzzy multicriteria analysis method. The criteria have been grouped in six groups of satisfaction determinants: convenience of service, comfort, service reliability, safety and security, communication with passengers and price and affordability. According to the criteria analyzed, although the surface transport network offers a wider range of services, the respondents show an overwhelming preference for travelling by underground.

Suggested Citation

  • Sofia Elena COLESCA & Mihaela PACESILA & Stefan Gabriel BURCEA & Carmen Nadia CIOCOIU & Mihai BUGHEANU, 2017. "Analysis of Passenger’s Satisfaction with the Quality of the Public Transportation Mode Choices in Bucharest: A Fuzzy Approach," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(4), pages 109-125.
    • Handle: RePEc:cys:ecocyb:v:50:y:2017:i:4:p:109-125
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    References listed on IDEAS

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    2. dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
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    4. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.
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    6. Chen, Chen-Tung & Lin, Ching-Torng & Huang, Sue-Fn, 2006. "A fuzzy approach for supplier evaluation and selection in supply chain management," International Journal of Production Economics, Elsevier, vol. 102(2), pages 289-301, August.
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    Cited by:

    1. Carmen Nadia Ciocoiu & Adina Liliana Prioteasa & Sofia Elena Colesca, 2020. "Risk Management Implementation for Sustainable Development of Romanian SMEs: A Fuzzy Approach ...........," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 22(55), pages 726-726, August.
    2. Roşca Vlad I., 2019. "Costs a pretty penny: how household income impacts upon motorization in Europe and raises manufacturer branding challenges," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 759-771, May.

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    More about this item

    Keywords

    public transport; fuzzy method; quality; satisfaction; survey.;
    All these keywords.

    JEL classification:

    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise
    • R42 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government and Private Investment Analysis; Road Maintenance; Transportation Planning

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