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A Soft and Hard Systems Approach to Business Process Management

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  • Rajenlall Siriram

Abstract

Globalization is placing pressure on firms to gain competitive advantages. As firms become agile, it is important that they become agile quicker than other firms. More sooner have firms improved processes and gained efficiencies and so have other firms. Firms are in a race to be better or are at risk of becoming less competitive. Firms have embarked on business process management (BPM) initiatives to gain competitive advantages. BPM initiatives have received much attention, however little work has been done in attempting to make the BPM initiatives themselves efficient. When firms invest in resources such as people, time, money, newer technologies, etc., they expect to see returns on these benefits in realistic time periods; however in most cases, BPM initiatives have been criticized to take too long. A hybrid soft and hard systems approach is proposed to allow early extraction of critical business process, which when improved, will lead to quicker benefits. Copyright © 2011 John Wiley & Sons, Ltd.

Suggested Citation

  • Rajenlall Siriram, 2012. "A Soft and Hard Systems Approach to Business Process Management," Systems Research and Behavioral Science, Wiley Blackwell, vol. 29(1), pages 87-100, January.
    • Handle: RePEc:bla:srbeha:v:29:y:2012:i:1:p:87-100
    DOI: 10.1002/sres.1095
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    References listed on IDEAS

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    1. Payam Hanafizadeh & Mohammad Mehrabioun, 2018. "Application of SSM in tackling problematical situations from academicians’ viewpoints," Systemic Practice and Action Research, Springer, vol. 31(2), pages 179-220, April.
    2. Thangatur Sukumar Hariharan & L. S. Ganesh & Vijayalakshmi Venkatraman & Piyush Sharma & Vidyasagar Potdar, 2022. "Morphological Analysis of general system–environment complexes: Representation and application," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(2), pages 218-240, March.
    3. Small, Adrian & Wainwright, David, 2018. "Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems," European Journal of Operational Research, Elsevier, vol. 265(1), pages 344-360.
    4. Juan E. Núñez-Ríos & Jacqueline Y. Sánchez-García & Ricardo Tejeida-Padilla, 2020. "Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach," Systemic Practice and Action Research, Springer, vol. 33(5), pages 527-559, October.
    5. Small, Adrian & Wainwright, David, 2014. "SSM and technology management: Developing multimethodology through practice," European Journal of Operational Research, Elsevier, vol. 233(3), pages 660-673.
    6. Ng, Stephen C.H. & Rungtusanatham, Johnny M. & Zhao, Xiande & Lee, T.S., 2015. "Examining process management via the lens of exploitation and exploration: Reconceptualization and scale development," International Journal of Production Economics, Elsevier, vol. 163(C), pages 1-15.
    7. Dalia Suša Vugec & Lucija Ivancic & Ljubica Milanovic Glavan, 2019. "Business Process Management and Corporate Performance Management: Does Their Alignment Impact Organizational Performance," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 17(2-B), pages 368-384.

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