IDEAS home Printed from https://ideas.repec.org/a/bla/socsci/v101y2020i7p2522-2538.html
   My bibliography  Save this article

In Blockchain We Trust: Does Blockchain Itself Generate Trust?

Author

Listed:
  • Donghee Shin
  • William T. Bianco

Abstract

Objectives This study considers the affordance of users' perceived technological property of blockchains and investigates how users discover the possible actions that can be performed within blockchain media. With a focus on the role of trust, it analyzes how motivational affordances in blockchain media influence user experience Methods Qualitative methods are used to obtain the depth of understanding and elicit the perspective of blockchain media. We then conduct a survey to analyze the affordance of trust in the acceptance of blockchain media Results Our confirmed model indicates a heuristic dimension of trust regarding underlying ties to affective and technological affordances. These findings imply that cognitive heuristics affect users' decision making about privacy and security on blockchain media. These heuristics lead users to engage in uncertain and even risky transactions in blockchain media. Conclusions Despite the exponential growth in blockchain development, there has been little attention paid on how technological innovations of blockchains can produce value in the media sector. Our findings provide a lens to understand the blockchain's usability problems by pairing heuristics to blockchain design and user experience principles.

Suggested Citation

  • Donghee Shin & William T. Bianco, 2020. "In Blockchain We Trust: Does Blockchain Itself Generate Trust?," Social Science Quarterly, Southwestern Social Science Association, vol. 101(7), pages 2522-2538, December.
    • Handle: RePEc:bla:socsci:v:101:y:2020:i:7:p:2522-2538
    DOI: 10.1111/ssqu.12917
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/ssqu.12917
    Download Restriction: no
    File URL: https://libkey.io/10.1111/ssqu.12917?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Jian Mou & Dong-Hee Shin & Jason F. Cohen, 2017. "Trust and risk in consumer acceptance of e-services," Electronic Commerce Research, Springer, vol. 17(2), pages 255-288, June.
    2. Kshetri, Nir, 2017. "Blockchain's roles in strengthening cybersecurity and protecting privacy," Telecommunications Policy, Elsevier, vol. 41(10), pages 1027-1038.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yang Dong & Haiying Pan, 2023. "Enterprise Audits and Blockchain Technology," SAGE Open, , vol. 13(4), pages 21582440231, December.
    2. Tenzin Norbu & Joo Yeon Park & Kok Wai Wong & Hui Cui, 2024. "Factors Affecting Trust and Acceptance for Blockchain Adoption in Digital Payment Systems: A Systematic Review," Future Internet, MDPI, vol. 16(3), pages 1-21, March.
    3. Liu, Chih-Hsing & Dong, Tse-Ping & Vu, Ho Tran, 2023. "Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    4. Büttgen, Marion & al.,, 2021. "Blockchain in Service Management and Service Research - Developing a Research Agenda and Managerial Implications," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 5(2), pages 71-102.
    5. Tanković Ana Čuić & Prodan Marina Perišić & Benazić Dragan, 2023. "Consumer Segments in Blockchain Technology Adoption," South East European Journal of Economics and Business, Sciendo, vol. 18(2), pages 162-172, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arfi, Wissal Ben & Nasr, Imed Ben & Kondrateva, Galina & Hikkerova, Lubica, 2021. "The role of trust in intention to use the IoT in eHealth: Application of the modified UTAUT in a consumer context," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    2. Mahmoona Khalil & Kausar Fiaz Khawaja & Muddassar Sarfraz, 2022. "The adoption of blockchain technology in the financial sector during the era of fourth industrial revolution: a moderated mediated model," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(4), pages 2435-2452, August.
    3. Erhan Baran & Tulay Korkusuz Polat, 2022. "Classification of Industry 4.0 for Total Quality Management: A Review," Sustainability, MDPI, vol. 14(6), pages 1-20, March.
    4. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    5. Xiaobao Zhu & Jing Shi & Fengjie Xie & Rouqi Song, 2020. "Pricing strategy and system performance in a cloud-based manufacturing system built on blockchain technology," Journal of Intelligent Manufacturing, Springer, vol. 31(8), pages 1985-2002, December.
    6. Kirimhan, Destan, 2023. "Importance of anti-money laundering regulations among prosumers for a cybersecure decentralized finance," Journal of Business Research, Elsevier, vol. 157(C).
    7. Pallant, Jason I. & Pallant, Jessica L. & Sands, Sean J. & Ferraro, Carla R. & Afifi, Eslam, 2022. "When and how consumers are willing to exchange data with retailers: An exploratory segmentation," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    8. Macnish, Kevin & van der Ham, Jeroen, 2020. "Ethics in cybersecurity research and practice," Technology in Society, Elsevier, vol. 63(C).
    9. Haiqing Hu & Pandu R. Tadikamalla, 2020. "When to launch a sales promotion for online fashion products? An empirical study," Electronic Commerce Research, Springer, vol. 20(4), pages 737-756, December.
    10. Niloofar Etemadi & Pieter Van Gelder & Fernanda Strozzi, 2021. "An ISM Modeling of Barriers for Blockchain/Distributed Ledger Technology Adoption in Supply Chains towards Cybersecurity," Sustainability, MDPI, vol. 13(9), pages 1-28, April.
    11. Leny Vinceslas & Safak Dogan & Srikumar Sundareshwar & Ahmet M. Kondoz, 2023. "Abstracting Data in Distributed Ledger Systems for Higher Level Analytics and Visualizations," Future Internet, MDPI, vol. 15(1), pages 1-15, January.
    12. Zhihua Xu & Jingmei Li & Jingzhu Shan & Wensi Zhang, 2021. "Extending the Theory of Planned Behavior to understand residents’ coping behaviors for reducing the health risks posed by haze pollution," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(2), pages 2122-2142, February.
    13. Sabina Lissitsa & Ofrit Kol, 2021. "Four generational cohorts and hedonic m-shopping: association between personality traits and purchase intention," Electronic Commerce Research, Springer, vol. 21(2), pages 545-570, June.
    14. Jianping Li & Yinhong Yao & Yuanjie Xu & Jingyu Li & Lu Wei & Xiaoqian Zhu, 2019. "Consumer’s risk perception on the Belt and Road countries: evidence from the cross-border e-commerce," Electronic Commerce Research, Springer, vol. 19(4), pages 823-840, December.
    15. Maria Magdalena Bujnowska-Fedak & Łukasz Wysoczański, 2020. "Access to an Electronic Health Record: A Polish National Survey," IJERPH, MDPI, vol. 17(17), pages 1-17, August.
    16. Priti Jagwani & V. B. Singh & Noopur Agrawal & Aditya P. Tripathi, 2023. "Blockchain technology and software engineering practices: a systematic review of literature using topic modelling approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 14(1), pages 1-17, March.
    17. Konstantinos Siassiakos & Stamatia Ilioudi & Tsaktsira Effrosyni & Vasiliki Mitsiou & Dimitris Nanouris, 2020. "Utilization of Blockchain Technology in Greek Public Administration," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 10(4), pages 1-12.
    18. Serrano-Calle, Silvia & Robles, Tomás & Martín, Diego & Mateos, Raquel, 2018. "Digitalization of Operations Management with Emotional and Intelligence Tools. Blockchain and IoT integration, the last disruption?," 29th European Regional ITS Conference, Trento 2018 184967, International Telecommunications Society (ITS).
    19. Catarina Lemos & Ricardo F. Ramos & Sérgio Moro & Pedro Miguel Oliveira, 2022. "Stick or Twist—The Rise of Blockchain Applications in Marketing Management," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
    20. Thiago Poleto & Thyago Celso Cavalcante Nepomuceno & Victor Diogho Heuer de Carvalho & Ligiane Cristina Braga de Oliveira Friaes & Rodrigo Cleiton Paiva de Oliveira & Ciro José Jardim Figueiredo, 2023. "Information Security Applications in Smart Cities: A Bibliometric Analysis of Emerging Research," Future Internet, MDPI, vol. 15(12), pages 1-36, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:socsci:v:101:y:2020:i:7:p:2522-2538. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0038-4941 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.