IDEAS home Printed from https://ideas.repec.org/a/bla/acctfi/v63y2023i3p3173-3192.html
   My bibliography  Save this article

Effective teaching, student engagement and student satisfaction during the Covid‐19 pandemic: Evidence from business students' qualitative survey evaluations

Author

Listed:
  • Meredith Tharapos
  • Konrad Peszynski
  • Kwok Hung Lau
  • Margaret Heffernan
  • Gillian Vesty
  • Aida Ghalebeigi

Abstract

We investigate the influence of unanticipated prolonged disruption on effective teaching, student engagement and student satisfaction during campus lockdown due to COVID‐19. Qualitative comments provided by undergraduate business students in the university end‐of‐semester survey were analysed using a variety of methods, including sentiment analysis. Our findings indicate that effective teaching through the characteristics of the instructor, can lead to enhanced student engagement and higher levels of student satisfaction in an emergency remote teaching environment. Our findings highlight the critical role of the instructor in providing cognitive and affective support to students, along with clear communication, during times of substantial change.

Suggested Citation

  • Meredith Tharapos & Konrad Peszynski & Kwok Hung Lau & Margaret Heffernan & Gillian Vesty & Aida Ghalebeigi, 2023. "Effective teaching, student engagement and student satisfaction during the Covid‐19 pandemic: Evidence from business students' qualitative survey evaluations," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 63(3), pages 3173-3192, September.
    • Handle: RePEc:bla:acctfi:v:63:y:2023:i:3:p:3173-3192
    DOI: 10.1111/acfi.13025
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/acfi.13025
    Download Restriction: no
    File URL: https://libkey.io/10.1111/acfi.13025?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. repec:eme:aaaj00:aaaj-08-2019-4133 is not listed on IDEAS
    2. Ann Martin-Sardesai & James Guthrie & Basil P. Tucker, 2020. "What you see depends on where you look: performance measurement of Australian accounting academics," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 33(6), pages 1193-1218, May.
    3. Husain Coovadia & Christo Ackermann, 2021. "Integrating digital pedagogies into a typical student learning lifecycle and its effect on exam performance," Accounting Education, Taylor & Francis Journals, vol. 30(1), pages 42-62, January.
    4. Belete J. Bobe & Barry J. Cooper, 2020. "Accounting students’ perceptions of effective teaching and approaches to learning: impact on overall student satisfaction," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 60(3), pages 2099-2143, September.
    5. Sarah Osborne & Kate Hogarth, 2021. "Mind the gap: the reality of remote learning during COVID-19," Accounting Research Journal, Emerald Group Publishing Limited, vol. 34(3), pages 323-334, February.
    6. Alan Sangster & Greg Stoner & Barbara Flood, 2020. "Insights into accounting education in a COVID-19 world," Accounting Education, Taylor & Francis Journals, vol. 29(5), pages 431-562, September.
    7. Yao Sun & Shiang-Yi Lin & Kevin Kien Hoa Chung, 2020. "University Students’ Perceived Peer Support and Experienced Depressive Symptoms during the COVID-19 Pandemic: The Mediating Role of Emotional Well-Being," IJERPH, MDPI, vol. 17(24), pages 1-13, December.
    8. Natasja Steenkamp & Roslyn Roberts, 2020. "Does workload and institutional pressure on accounting educators affect academia at Australian universities?," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 60(1), pages 471-506, March.
    9. Ralph Adler & Helen Roberts & Neil Crombie & Keith Dixon, 2021. "Determinants of accounting students’ undergraduate learning satisfaction," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 61(4), pages 5231-5254, December.
    10. Tharapos, Meredith & Marriott, Neil, 2020. "Beauty is in the eye of the beholder: Research quality in accounting education," The British Accounting Review, Elsevier, vol. 52(5).
    11. Carmen Sum & Ivy Chan & Helen Wong, 2021. "Ready to learn in an uncertain future: ways to support student engagement," Accounting Research Journal, Emerald Group Publishing Limited, vol. 34(2), pages 169-183, May.
    12. Donald E. Wygal & Kim Watty & David E. Stout, 2014. "Drivers of Teaching Effectiveness: Views from Accounting Educator Exemplars in Australia," Accounting Education, Taylor & Francis Journals, vol. 23(4), pages 322-342, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yanhua Yang, 2023. "Impact of Organizational Support on Students’ Information and Communication Technology Self-Efficacy, Engagement, and Satisfaction in a Blended Learning Environment: An Empirical Study," SAGE Open, , vol. 13(4), pages 21582440231, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mardini, Ghassan H. & Mah'd, Osama A., 2022. "Distance learning as emergency remote teaching vs. traditional learning for accounting students during the COVID-19 pandemic: Cross-country evidence," Journal of Accounting Education, Elsevier, vol. 61(C).
    2. Kumar Biswas & Sudipta Bose & Millicent Chang & Syed Shams, 2023. "Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 63(2), pages 1821-1850, June.
    3. Bayne, Lyndie & Birt, Jacqueline & Hancock, Phil & Schonfeldt, Nikki & Agrawal, Prerana, 2022. "Best practices for group assessment tasks," Journal of Accounting Education, Elsevier, vol. 59(C).
    4. Yuan Zhou & Xiao Meng & Jiayin Wang & Xu Mo & Sa Jiang & Chengjun Dai & Mengting Liu, 2023. "Daily Peer Relationships and Academic Achievement among College Students: A Social Network Analysis Based on Behavioral Big Data," Sustainability, MDPI, vol. 15(22), pages 1-21, November.
    5. Nătăliţa-Mihaela Frumușanu & Adreea-Mihaela Marin (Zgardan) & Mihaela Martin, 2020. "The Impact of COVID-19 Pandemic on the Activity of the Professional Accountant," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 922-931, December.
    6. Mario Jojoa & Esther Lazaro & Begonya Garcia-Zapirain & Marino J. Gonzalez & Elena Urizar, 2021. "The Impact of COVID 19 on University Staff and Students from Iberoamerica: Online Learning and Teaching Experience," IJERPH, MDPI, vol. 18(11), pages 1-20, May.
    7. Apostolou, Barbara & Dorminey, Jack W. & Hassell, John M. & Rebele, James E., 2015. "Accounting education literature review (2013–2014)," Journal of Accounting Education, Elsevier, vol. 33(2), pages 69-127.
    8. Apostolou, Barbara & Dorminey, Jack W. & Hassell, John M., 2021. "Accounting education literature review (2020)," Journal of Accounting Education, Elsevier, vol. 55(C).
    9. Monica Ioana Burcă-Voicu & Romana Emilia Cramarenco & Dan-Cristian Dabija, 2022. "Investigating Learners’ Teaching Format Preferences during the COVID-19 Pandemic: An Empirical Investigation on an Emerging Market," IJERPH, MDPI, vol. 19(18), pages 1-21, September.
    10. Muhammad Umar Draz & Fayyaz Ahmad, 2017. "Continuing Professional Development and Accounting Academics: A Literature Review," International Journal of Learning and Development, Macrothink Institute, vol. 7(4), pages 44-52, December.
    11. Argento, Daniela & van Helden, Jan, 2023. "Are public sector accounting researchers going through an identity shift due to the increasing importance of journal rankings?," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 96(C).
    12. Bethy Merchán-Sanmartín & Mayra Brocel-Bajaña & Johny Pambabay-Calero & Sergio Bauz-Olvera & Néstor Montalván-Burbano & Maribel Aguilar-Aguilar & Paúl Carrión-Mero, 2022. "Multivariate Analysis on Physical Activity, Emotional and Health Status of University Students Caused by COVID-19 Confinement," IJERPH, MDPI, vol. 19(17), pages 1-22, September.
    13. Shiang-Yi Lin & Kevin Kien Hoa Chung, 2021. "Risk Perception, Perception of Collective Efficacy and Sleep Quality in Chinese Adults during COVID-19 Pandemic in Hong Kong: A Cross-Sectional Study," IJERPH, MDPI, vol. 18(21), pages 1-12, November.
    14. Apostolou, Barbara & Dorminey, Jack W. & Hassell, John M., 2022. "Accounting education literature review (2021)," Journal of Accounting Education, Elsevier, vol. 59(C).
    15. Carla Barros & Ana Sacau-Fontenla, 2021. "New Insights on the Mediating Role of Emotional Intelligence and Social Support on University Students’ Mental Health during COVID-19 Pandemic: Gender Matters," IJERPH, MDPI, vol. 18(24), pages 1-11, December.
    16. Rui Xue & Adrian Gepp & Terry J. O'Neill & Steven Stern & Bruce J. Vanstone, 2020. "Financial well‐being amongst elderly Australians: the role of consumption patterns and financial literacy," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 60(4), pages 4361-4386, December.
    17. Belete J. Bobe & Barry J. Cooper, 2020. "Accounting students’ perceptions of effective teaching and approaches to learning: impact on overall student satisfaction," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 60(3), pages 2099-2143, September.
    18. Agnes Y. K. Lai & George O. C. Cheung & Asa C. M. Choi & Man-Ping Wang & Polly S. L. Chan & Angie H. Y. Lam & Esther W. S. Lo & Chia-Chin Lin & Tai-Hing Lam, 2022. "Mental Health, Support System, and Perceived Usefulness of Support in University Students in Hong Kong Amidst COVID-19 Pandemic: A Mixed-Method Survey," IJERPH, MDPI, vol. 19(19), pages 1-18, October.
    19. Amani Al-Oraibi & Lauren Fothergill & Mehmet Yildirim & Holly Knight & Sophie Carlisle & Mórna O’Connor & Lydia Briggs & Joanne R. Morling & Jessica Corner & Jonathan K. Ball & Chris Denning & Kavita , 2022. "Exploring the Psychological Impacts of COVID-19 Social Restrictions on International University Students: A Qualitative Study," IJERPH, MDPI, vol. 19(13), pages 1-19, June.
    20. Sara Miori & Andrea Sanna & Sergio Lassola & Erica Cicolini & Roberto Zanella & Sandra Magnoni & Silvia De Rosa & Giacomo Bellani & Michele Umbrello, 2023. "Incidence, Risk Factors, and Consequences of Post-Traumatic Stress Disorder Symptoms in Survivors of COVID-19-Related ARDS," IJERPH, MDPI, vol. 20(8), pages 1-14, April.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:acctfi:v:63:y:2023:i:3:p:3173-3192. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://edirc.repec.org/data/aaanzea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.