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Effective teaching, student engagement and student satisfaction during the Covid‐19 pandemic: Evidence from business students' qualitative survey evaluations

Author

Listed:
  • Meredith Tharapos
  • Konrad Peszynski
  • Kwok Hung Lau
  • Margaret Heffernan
  • Gillian Vesty
  • Aida Ghalebeigi

Abstract

We investigate the influence of unanticipated prolonged disruption on effective teaching, student engagement and student satisfaction during campus lockdown due to COVID‐19. Qualitative comments provided by undergraduate business students in the university end‐of‐semester survey were analysed using a variety of methods, including sentiment analysis. Our findings indicate that effective teaching through the characteristics of the instructor, can lead to enhanced student engagement and higher levels of student satisfaction in an emergency remote teaching environment. Our findings highlight the critical role of the instructor in providing cognitive and affective support to students, along with clear communication, during times of substantial change.

Suggested Citation

  • Meredith Tharapos & Konrad Peszynski & Kwok Hung Lau & Margaret Heffernan & Gillian Vesty & Aida Ghalebeigi, 2023. "Effective teaching, student engagement and student satisfaction during the Covid‐19 pandemic: Evidence from business students' qualitative survey evaluations," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 63(3), pages 3173-3192, September.
    • Handle: RePEc:bla:acctfi:v:63:y:2023:i:3:p:3173-3192
    DOI: 10.1111/acfi.13025
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    References listed on IDEAS

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    Cited by:

    1. Yanhua Yang, 2023. "Impact of Organizational Support on Students’ Information and Communication Technology Self-Efficacy, Engagement, and Satisfaction in a Blended Learning Environment: An Empirical Study," SAGE Open, , vol. 13(4), pages 21582440231, December.
    2. Nadia Gulko & Kieron Barber & Lies Bouten & Natalie Tatiana Churyk & Patricia Everaert & Elizabeth Gordon & Seyram Kawor & Camillo Lento & Nicholas Mcguigan & Susanna Middelberg & Enoch Opare Mintah &, 2024. "Let the students be heard – student voices on teaching excellence awards," Post-Print hal-04833441, HAL.
    3. Zhang, Junru & Shan, Yuan George & Kapu Arachchilage, Nirosha Dilhani, 2026. "Do students have satisfying educational experiences at sustainable universities? Evidence from Australian universities," The British Accounting Review, Elsevier, vol. 58(1).
    4. Esin Ozdil & Lachlan McDonald‐Kerr & Meredith Tharapos & Amrinder Khosa & Steven Burch, 2025. "Accounting students' motivation during the COVID‐19 pandemic: A self‐determination theory perspective," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 65(3), pages 3194-3214, September.

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