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Effectiveness Of Social Media Marketing: Influencer Marketing And The Role Of Online Communities In Customer Engagement And Brand Loyalty

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  • Dr. Arputha Sahaya Raj

    (Assistant Professor, PG Department of Commerce Computer Application St. Joseph’s College (Autonomous), Tiruchirappalli)

Abstract

This research explores the effectiveness of social media marketing strategies, focusing on influencer marketing and the role of online communities in fostering customer engagement and brand loyalty. As digital platforms evolve, brands increasingly leverage influencers and community-driven content to build trust and create emotional connections. This study analyzes how these strategies impact consumer behavior, purchase intent, and long-term loyalty. Through literature review and data analysis, the paper identifies success factors and challenges in leveraging social media for sustainable brand growth. The findings highlight the strategic importance of authenticity, community engagement, and two-way communication in digital brand-building efforts.

Suggested Citation

  • Dr. Arputha Sahaya Raj, 2025. "Effectiveness Of Social Media Marketing: Influencer Marketing And The Role Of Online Communities In Customer Engagement And Brand Loyalty," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 5356-5361, August.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:5356-5361
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