IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-6p1359-1371.html

Trust and Perceived Safety in Relation to Satisfaction with Police Services

Author

Listed:
  • Alvin M. Tamayo

    (Graduate School, Misamis University, Ozamiz City, Philippines)

Abstract

Trust and feelings of safety are key in the establishment of public satisfaction with police service since they dictate the degree to which people trust police in keeping society in order and in meeting the needs of the people. The study explored the significant relationship between perceived trust, safety, and public satisfaction with the police services among the residents of Clarin, Misamis Occidental. This study utilized a descriptive-correlational design. The study was conducted in a rural municipality located in the province of Misamis Occidental, within the broader region of Northern Mindanao, Philippines. Two hundred ninety-five actual respondents of the study answered the questionnaire. A stratified random sampling technique was used in the study. The study found that the public holds high trust in the police, feels safe, and is highly satisfied with police services. Confidence in police action and perceived effectiveness are key factors influencing satisfaction, though emotional safety concerns and crime fears had a limited impact. The study found high public trust in the police, with intense satisfaction in service quality and professionalism. In contrast, confidence in police action emerged as the key predictor of satisfaction, and crime concerns had minimal impact. Law enforcement agencies may focus on building trust, improving tangible public experiences, enhancing effectiveness in crime control, maintaining professionalism, and exploring broader factors like community engagement to increase public satisfaction.

Suggested Citation

  • Alvin M. Tamayo, 2025. "Trust and Perceived Safety in Relation to Satisfaction with Police Services," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(6), pages 1359-1371, June.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-6:p:1359-1371
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-6/1359-1371.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/trust-and-perceived-safety-in-relation-to-satisfaction-with-police-services/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Maryam Ekaabi & Khalizani Khalid & Ross Davidson, 2020. "The service quality and satisfaction of smart policing in the UAE," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1751904-175, January.
    2. Uysal, Muzaffer & Berbekova, Adiyukh & Kim, Hyelin, 2020. "Designing for Quality of life," Annals of Tourism Research, Elsevier, vol. 83(C).
    3. Matthew J. Nanes, 2020. "Policing in divided societies: Officer inclusion, citizen cooperation, and crime prevention," Conflict Management and Peace Science, Peace Science Society (International), vol. 37(5), pages 580-604, September.
    4. Paul Seabright & Jonathan Stieglitz & Karine van Der Straeten, 2021. "Evaluating social contract theory in the light of evolutionary social science," Post-Print hal-03180755, HAL.
    5. Gabriela Pedro Gomes & Neuza Ribeiro & Daniel Roque Gomes, 2022. "The Impact of Burnout on Police Officers’ Performance and Turnover Intention: The Moderating Role of Compassion Satisfaction," Administrative Sciences, MDPI, vol. 12(3), pages 1-18, July.
    6. Justyna Żywiołek & Francesco Schiavone, 2021. "Perception of the Quality of Smart City Solutions as a Sense of Residents’ Safety," Energies, MDPI, vol. 14(17), pages 1-16, September.
    7. Danny Singh, 2022. "The Causes of Police Corruption and Working towards Prevention in Conflict-Stricken States," Laws, MDPI, vol. 11(5), pages 1-19, August.
    8. Yongguang Zou & Fang Meng, 2020. "Chinese tourists’ sense of safety: perceptions of expected and experienced destination safety," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(15), pages 1886-1899, August.
    9. Falusi Fisayo Samuel & Omoyeni Tolulope Julius. & Olabamiji Aminat Abiodun, 2024. "Community Policing and Crime Prevention in Ekiti State: Interrogating the State Police Option," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(7), pages 630-642, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Valentin C. Mihai & Diana E. Dumitras & Camelia Oroian & Gabriela O. Chiciudean & Felix H. Arion & Iulia Cristina Mureșan, 2023. "Exploring the Factors Involved in Tourists’ Decision-Making and Determinants of Length of Stay," Administrative Sciences, MDPI, vol. 13(10), pages 1-14, October.
    2. Carlos Bethencourt & Fernando Perera‐Tallo, 2025. "Foreign aid and corruption: Unveiling the obstacles to effective development," Southern Economic Journal, John Wiley & Sons, vol. 91(3), pages 881-914, January.
    3. Karma Lhendup & Bhagirathi Panda, 2023. "Factors Determining the Revisit Intentions of the Tourists: A Case Study of Bhutan," Millennial Asia, , vol. 14(2), pages 175-199, June.
    4. Larry Dwyer, 2023. "Why tourism economists should treat resident well-being more seriously," Tourism Economics, , vol. 29(8), pages 1975-1994, December.
    5. Fida Muhammad Khan, 2025. "Judicial and Legal Reforms in Pakistan 1947-2024: A Brief Review," PIDE-Working Papers 2025:6, Pakistan Institute of Development Economics.
    6. M. Isabel Diéguez-Castrillón & Ana Gueimonde-Canto & Nuria Rodríguez-López, 2022. "Sustainability indicators for tourism destinations: bibliometric analysis and proposed research agenda," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(10), pages 11548-11575, October.
    7. Li Gongqing & Muhammad Azizan Sabjan & Nur Izzaty Mohamad, 2025. "Hume's Doubts About Politics: A Critique and Reimagining of Social Contract Theory," Journal of Politics and Law, Canadian Center of Science and Education, vol. 18(2), pages 1-1, May.
    8. Gonzalo Ríos-Vásquez & Hanns de la Fuente-Mella & José Ceroni-Díaz, 2026. "A comprehensive bibliometric analysis of the intersection between quality of life, technical efficiency, and the role of local governments in enhancing urban well-being and public sector performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 60(1), pages 1789-1820, February.
    9. Yerlan Issakov & Boriša Lečić & Ana Spasojević & Snežana Knežević & Marija Mandarić & Katarina Stojanović & Tamara Gajić & Dragan Vukolić, 2025. "Security and Sustainability of Tourist Destinations Through Digital Technologies: A Comparative Analysis of Almaty and Belgrade," Sustainability, MDPI, vol. 17(20), pages 1-26, October.
    10. Dezhi Li & Xuyan Shang & Guanying Huang & Shenghua Zhou & Mian Zhang & Haibo Feng, 2024. "Can Smart City Construction Enhance Citizens’ Perception of Safety? A Case Study of Nanjing, China," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 171(3), pages 937-965, February.
    11. Waiphot Kulachai & Sutham Cheurprakobkit, 2023. "Why Do People Trust the Police? A Case Study of Thailand," Sustainability, MDPI, vol. 15(4), pages 1-11, February.
    12. Dragan Vukolić & Mladen Radišić & Maja Radišić & Dušan Pevac & Srđan Milošević & Tamara Gajić, 2025. "The Role of Food Safety in Sustainable Gastronomic Tourism: Insights from Farm-Stay Tourist Experiences," Agriculture, MDPI, vol. 15(18), pages 1-21, September.
    13. Travis Curtice, 2023. "Co-ethnic bias and policing in an electoral authoritarian regime: Experimental evidence from Uganda," Journal of Peace Research, Peace Research Institute Oslo, vol. 60(3), pages 395-409, May.
    14. Carballo, Rita R. & León, Carmelo J. & Carballo, María M., 2024. "A longitudinal analysis of the effects of COVID-19 on tourists’ health risk perceptions," Social Science & Medicine, Elsevier, vol. 357(C).
    15. Layoni M. Mwanyika & J. Katunzi, 2025. "Motivation and Performance Management of Police Officers in Tanzania: A Case of Dar es Salaam Zone," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 15(3), pages 159-168.
    16. Ruyi Shi & Qiqi Liu & Guangzhu Wu, 2023. "Risk Perception and Sense of Public Health Safety: The Mediating Role of Emotional Perception," Sustainability, MDPI, vol. 15(21), pages 1-17, November.
    17. Eunjung Yang & Myung Ja Kim & C Michael Hall, 2025. "Tourism challenges within a high cost of living crisis," Tourism Economics, , vol. 31(5), pages 951-957, August.
    18. Azmaine FAEIQUE & Nahin Rahman SAMI & Most. Suraia Akter SHIKHA & Md Asfak Mahbub SAJJAD & Md Tazrian Hassan RAMIM & Sheikh Jannatunnessa SHRABONI, 2025. "Evaluating the Reform Proposals of Police Reform Commission 2024: A Step Towards Accountable Policing in Dhaka, Bangladesh," APPLIED RESEARCH IN ADMINISTRATIVE SCIENCES, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 6(3), pages 30-45, December.
    19. Żywiołek, Justyna & Wolniak, Radosław & Zhao, Xin & Abedin, Mohammad Zoynul, 2026. "Public perceptions of crowdfunding as a tool for financing renewable energy in Europe," Energy Policy, Elsevier, vol. 209(PA).
    20. Agnieszka Szczepańska & Rafał Kaźmierczak & Monika Myszkowska, 2023. "Smart City Solutions from a Societal Perspective—A Case Study," IJERPH, MDPI, vol. 20(6), pages 1-27, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-6:p:1359-1371. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.