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Chinese tourists’ sense of safety: perceptions of expected and experienced destination safety

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  • Yongguang Zou
  • Fang Meng

Abstract

Tourist safety is a pertinent global issue affecting travellers and destinations. This study presents a conceptualization of tourists’ sense of safety, including their expected and experienced safety. This study outlines the measurement of tourists’ expected and experienced safety by surveying Chinese domestic tourists who visited Xiamen, China. The results of exploratory and confirmatory factor analyzes reveal 20 measurement items that fall under 5 dimensions of tourists’ expected and experienced safety: safety concerns, tourism environment, facilities and services, regional culture, and safety information. Significant differences emerged on all five dimensions and most measurement items related to tourists’ sense of safety. Overall, tourists’ experienced safety exceeded their expected safety, and tourists generally felt safe while visiting Xiamen.

Suggested Citation

  • Yongguang Zou & Fang Meng, 2020. "Chinese tourists’ sense of safety: perceptions of expected and experienced destination safety," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(15), pages 1886-1899, August.
    • Handle: RePEc:taf:rcitxx:v:23:y:2020:i:15:p:1886-1899
    DOI: 10.1080/13683500.2019.1681382
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    Cited by:

    1. Valentin C. Mihai & Diana E. Dumitras & Camelia Oroian & Gabriela O. Chiciudean & Felix H. Arion & Iulia Cristina Mureșan, 2023. "Exploring the Factors Involved in Tourists’ Decision-Making and Determinants of Length of Stay," Administrative Sciences, MDPI, vol. 13(10), pages 1-14, October.
    2. Çiğdemli , Aslı & Avci, Ceren, 2023. "Examining the Relationships Between Tourists’ Connectedness to Nature and Landscape Preferences," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 11(4), pages 218-238.
    3. Karma Lhendup & Bhagirathi Panda, 2023. "Factors Determining the Revisit Intentions of the Tourists: A Case Study of Bhutan," Millennial Asia, , vol. 14(2), pages 175-199, June.
    4. Ruyi Shi & Qiqi Liu & Guangzhu Wu, 2023. "Risk Perception and Sense of Public Health Safety: The Mediating Role of Emotional Perception," Sustainability, MDPI, vol. 15(21), pages 1-17, November.
    5. Francesca Canio & Elisa Martinelli & Giampaolo Viglia, 2023. "Reopening after the pandemic: leveraging the destination image to offset the negative effects of perceived risk," Italian Journal of Marketing, Springer, vol. 2023(2), pages 99-118, June.

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