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Role of Channel Complementarity Characteristics on the Risk Information Seeking and Processing Model: A Systematic Literature Review

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  • Shenghao Qi

    (Department of Communication, Faculty of Modern Languages and Communication, University Putra Malaysia, Malaysia)

  • Jen-Sern Tham

    (Department of Communication, Faculty of Modern Languages and Communication, University Putra Malaysia, Malaysia)

  • Moniza Waheed

    (Department of Communication, Faculty of Modern Languages and Communication, University Putra Malaysia, Malaysia)

  • Norliana Hashim

    (Department of Communication, Faculty of Modern Languages and Communication, University Putra Malaysia, Malaysia)

Abstract

Over the past few decades, the application of the risk information seeking and processing (RISP) model has substantially increased within health and risk communication research. This model provides insights into how individuals respond to information scarcity through seeking, processing, or avoidance behaviors. In an era of burgeoning digital media, individuals often rely on multiple channels for health information; however, systematic reviews focusing on RISP within the digital media context remain limited. This study addresses that gap with a comprehensive analysis of existing literature using the preferred reporting items for systematic reviews and meta-analyses method, with papers (n = 26) included from Web of Science, Scopus, and Google Scholar. This review outlines study contexts, sample characteristics, and data collection modes, offering a critical assessment of the model’s evolution, especially conceptualizing relevant channel beliefs. The analysis categorizes variables into exogenous, regulatory, mediation, control, and endogenous, constructing a comprehensive causality framework. Findings indicated future RISP research should emphasize multi-channel information seeking, reflecting the complexities of the current media environment, and advocating for mixed research methods to enhance the depth of risk communication studies.

Suggested Citation

  • Shenghao Qi & Jen-Sern Tham & Moniza Waheed & Norliana Hashim, 2025. "Role of Channel Complementarity Characteristics on the Risk Information Seeking and Processing Model: A Systematic Literature Review," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(1), pages 2923-2948, January.
    • Handle: RePEc:bcp:journl:v:9:y:2025:i:1:p:2923-2948
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    References listed on IDEAS

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    1. Lu, Hang & Song, Hwanseok & McComas, Katherine, 2021. "Seeking information about enhanced geothermal systems: The role of fairness, uncertainty, systematic processing, and information engagement intentions," Renewable Energy, Elsevier, vol. 169(C), pages 855-864.
    2. LeeAnn Kahlor & Sharon Dunwoody & Robert J. Griffin & Kurt Neuwirth & James Giese, 2003. "Studying Heuristic‐Systematic Processing of Risk Communication," Risk Analysis, John Wiley & Sons, vol. 23(2), pages 355-368, April.
    3. Paul Slovic & Melissa L. Finucane & Ellen Peters & Donald G. MacGregor, 2004. "Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality," Risk Analysis, John Wiley & Sons, vol. 24(2), pages 311-322, April.
    4. Jia Shi & Xiangnan Hu & Xuesong Guo & Cuihong Lian, 2020. "Risk Information Seeking Behavior in Disaster Resettlement: A Case Study of Ankang City, China," IJERPH, MDPI, vol. 17(19), pages 1-19, October.
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