IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025i10p433-445.html
   My bibliography  Save this article

Cyber Security Awareness among Digital Banking users in Malaysia

Author

Listed:
  • Mohd Hafiz Bakar

    (Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka Kampus Alor Gajah)

  • Siti Norbaya Yahaya

    (Faculty of Technology Management and Technopreneurship, Hang Tuah Jaya)

  • Nurul Nadia Ramli

    (Faculty of Technology Management and Technopreneurship, Hang Tuah Jaya)

Abstract

The purpose of this study is to assess the level of cyber security awareness among Malaysians who utilize the digital banking services. In addition to secondary data (such as journal articles, books, websites, and news articles), a survey questionnaire serves as the major data source for this study. A quantitative technique is also employed to collect information from a sample of 399 Malaysian digital banking users. Among Malaysians who utilize digital banking, knowledge of cyberattacks, laws and regulations, and multi-factor authentication are all significantly correlated with cybersecurity awareness. This study looks at the knowledge that users of digital banking should have about cyber security, including knowledge of laws and guidelines, multi-factor authentication (MFA), and cyber-attacks.

Suggested Citation

  • Mohd Hafiz Bakar & Siti Norbaya Yahaya & Nurul Nadia Ramli, 2025. "Cyber Security Awareness among Digital Banking users in Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(10), pages 433-445, October.
    • Handle: RePEc:bcp:journl:v:9:y:2025:i:10:p:433-445
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/uploads/vol9-iss10-pg433-445-202511_pdf.pdf
    Download Restriction: no
    File URL: https://www.rsisinternational.org/journals/ijriss/articles/cyber-security-awareness-among-digital-banking-users-in-malaysia/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ansgar Belke & Edoardo Beretta, 2020. "From cash to central bank digital currencies and cryptocurrencies: a balancing act between modernity and monetary stability," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 47(4), pages 911-938, June.
    2. Snyder, Hannah, 2019. "Literature review as a research methodology: An overview and guidelines," Journal of Business Research, Elsevier, vol. 104(C), pages 333-339.
    3. Loaba, Salamata, 2022. "The impact of mobile banking services on saving behavior in West Africa," Global Finance Journal, Elsevier, vol. 53(C).
    4. Rainer Alt & Roman Beck & Martin T. Smits, 2018. "FinTech and the transformation of the financial industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(3), pages 235-243, August.
    5. Palmié, Maximilian & Wincent, Joakim & Parida, Vinit & Caglar, Umur, 2020. "The evolution of the financial technology ecosystem: An introduction and agenda for future research on disruptive innovations in ecosystems," Technological Forecasting and Social Change, Elsevier, vol. 151(C).
    6. repec:eme:ijlma0:ijlma-04-2022-0081 is not listed on IDEAS
    7. Carlo Gola & Alessandro Roselli, 2009. "The UK Banking System and Its Regulatory and Supervisory Framework," Palgrave Macmillan Studies in Banking and Financial Institutions, Palgrave Macmillan, number 978-0-230-23577-9, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wang, Yi-Ran & Ma, Chao-Qun & Ren, Yi-Shuai, 2022. "A model for CBDC audits based on blockchain technology: Learning from the DCEP," Research in International Business and Finance, Elsevier, vol. 63(C).
    2. Chaklader, Barnali & Gupta, Brij B. & Panigrahi, Prabin Kumar, 2023. "Analyzing the progress of FINTECH-companies and their integration with new technologies for innovation and entrepreneurship," Journal of Business Research, Elsevier, vol. 161(C).
    3. Liu, Xin & Wu, Jiaqi & Zhang, Chenghu, 2025. "Antecedents of consumers' acceptance of central bank digital currency: The role of technology perceptions, social influence and personal traits," Technological Forecasting and Social Change, Elsevier, vol. 217(C).
    4. James F. Devlin & Sanjit K. Roy & Harjit Sekhon & S M A Moin & Mehmet Sahiner, 2025. "Trust and FinTech: A review and research agenda," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-17, December.
    5. Ngo, Vu Minh & Van Nguyen, Phuc & Nguyen, Huan Huu & Thi Tram, Huong Xuan & Hoang, Long Cuu, 2023. "Governance and monetary policy impacts on public acceptance of CBDC adoption," Research in International Business and Finance, Elsevier, vol. 64(C).
    6. Conlon, Thomas & Corbet, Shaen & Hou, Yang (Greg) & Hu, Yang & Larkin, Charles & Oxley, Les, 2024. "Understanding sentiment shifts in central bank digital currencies," Journal of Behavioral and Experimental Finance, Elsevier, vol. 44(C).
    7. Cotugno, Matteo & Manta, Francesco & Perdichizzi, Salvatore & Stefanelli, Valeria, 2024. "Ready for a digital Euro? Insights from a research agenda," Research in International Business and Finance, Elsevier, vol. 67(PA).
    8. Patrick Weber & K. Valerie Carl & Oliver Hinz, 2024. "Applications of Explainable Artificial Intelligence in Finance—a systematic review of Finance, Information Systems, and Computer Science literature," Management Review Quarterly, Springer, vol. 74(2), pages 867-907, June.
    9. Ilia Chapyshev & Ansel Shaidullin, 2024. "Study of the Problem of Interoperability of the Bank of Russia's Digital Currency," Russian Journal of Money and Finance, Bank of Russia, vol. 83(1), pages 104-126, March.
    10. Karim, Muhammad Mahmudul & Ali, Md Hakim & Yarovaya, Larisa & Uddin, Md Hamid & Hammoudeh, Shawkat, 2023. "Return-volatility relationships in cryptocurrency markets: Evidence from asymmetric quantiles and non-linear ARDL approach," International Review of Financial Analysis, Elsevier, vol. 90(C).
    11. Yujie Yang & Chenxing Zhang & Wenwen Hou, 2024. "CBDC, cash, and financial intermediary in HANK," Portuguese Economic Journal, Springer;Instituto Superior de Economia e Gestao, vol. 23(3), pages 383-420, September.
    12. Alam, Md. Mahmudul & Awawdeh, Ala Eldin & Bin Muhamad, Azim Izzuddin, 2021. "Using E-Wallet for Business Process Development: Challenges and Prospects in Malaysia," OSF Preprints y7zds, Center for Open Science.
    13. Luo, Sumei & Sun, Yongkun & Yang, Fan & Zhou, Guangyou, 2022. "Does fintech innovation promote enterprise transformation? Evidence from China," Technology in Society, Elsevier, vol. 68(C).
    14. Ali Raza & Turgut Tursoy, 2025. "Technology Acceptance Model and Fintech: An Evidence from Italian Banking Industry," Remef - Revista Mexicana de Economía y Finanzas Nueva Época REMEF (The Mexican Journal of Economics and Finance), Instituto Mexicano de Ejecutivos de Finanzas, IMEF, vol. 20(1), pages 1-21, Enero - M.
    15. Sánchez, Marisa A., 2022. "A multi-level perspective on financial technology transitions," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    16. Zhang, Feng & Liu, Zhiyou & Feng, Fangfang & Li, Junjun, 2024. "Can FinTech promote enterprises’ ambidextrous innovation capability? Organizational resilience perspective," Finance Research Letters, Elsevier, vol. 68(C).
    17. Wang, Guizhou & Hausken, Kjell, 2024. "Hard money and fiat money in an inflationary world," Research in International Business and Finance, Elsevier, vol. 67(PB).
    18. Ferdinand Thies & Sören Wallbach & Michael Wessel & Markus Besler & Alexander Benlian, 2022. "Initial coin offerings and the cryptocurrency hype - the moderating role of exogenous and endogenous signals," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1691-1705, September.
    19. Maryono, Maryono & Killoes, Aditya Marendra & Adhikari, Rajendra & Abdul Aziz, Ammar, 2024. "Agriculture development through multi-stakeholder partnerships in developing countries: A systematic literature review," Agricultural Systems, Elsevier, vol. 213(C).
    20. Ali Zackery & Joseph Amankwah-Amoah & Zahra Heidari Darani & Shiva Ghasemi, 2022. "COVID-19 Research in Business and Management: A Review and Future Research Agenda," Sustainability, MDPI, vol. 14(16), pages 1-32, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:i:10:p:433-445. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.