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Conflict Management Skills In The Workplace – How To Understand And To Manage A Conflict

Author

Listed:
  • Oliviana Bold, Ph. D Student

    (University of Craiova Faculty of Economics and Business Administration Craiova, Romania)

Abstract

The study of the conflict management is an increasing domain in the human resources management analyze, as it contributes to a better understanding of individual and group behavior within an organization. Anyone who is working in an organization probably noticed the existence of conflicts. The more people involved in the communication process, the risk and the expectance that the information be changed or wrong interpreted is more ample, so the communication barriers that are or not aware of, are creating the conflicts. Therefore, this study examines the conflict, the sources of its appearance, the typology of the conflict, emotional intelligence, behavioral states, conflict strategies and its solutions. Conflict is resolved through negotiation of interests, seeking equitable solutions and not through renouncing and giving up relationships. What can we improve? We shouldn’t try to be better than our predecessors or our contemporaries, but we should be better than us.

Suggested Citation

  • Oliviana Bold, Ph. D Student, 2011. "Conflict Management Skills In The Workplace – How To Understand And To Manage A Conflict," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 2(39), pages 15-24, May.
    • Handle: RePEc:aio:aucsse:v:1:y:2011:i:10:p:15-24
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    File URL: http://feaa.ucv.ro/AUCSSE/0039v2-002.pdf
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    References listed on IDEAS

    as
    1. Jeffery D Amato & Eli M Remolona, 2003. "The credit spread puzzle," BIS Quarterly Review, Bank for International Settlements, December.
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    3. repec:zbw:bofitp:2002_014 is not listed on IDEAS
    4. Tuuli Koivu, 2002. "Do efficient banking sectors accelerate economic growth in transition countries?," Macroeconomics 0212013, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    conflict; interests; behavior; communications; conflicts of interests; transactional analysis.;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions

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