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Le rôle de la confiance dans l'explication de la satisfaction

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  • Sirieix, Lucie
  • Dubois, Pierre-Louis

Abstract

Research regarding consumer behavior has focused on identifying the antecedents of consumers' satisfaction. Although brand theorists suggest empirical relationship between product quality, the brand and the consumer's satisfaction, more systematic research on these effects is needed. A conceptual model of quality, trust and satisfaction, is developed in this paper by identifying the antecedents of consumers' satisfaction, including trust in the brand. The model is empirically tested on fast-food industry. The authors conclude by discussing the implications of these findings for marketing managers and further research.

Suggested Citation

  • Sirieix, Lucie & Dubois, Pierre-Louis, 1998. "Le rôle de la confiance dans l'explication de la satisfaction," Économie rurale, French Society of Rural Economics (SFER Société Française d'Economie Rurale), vol. 245.
    • Handle: RePEc:ags:ersfer:354425
    DOI: 10.22004/ag.econ.354425
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    References listed on IDEAS

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    3. Oliver, Richard L, 1993. "Cognitive, Affective, and Attribute BAses of the Satisfaction Response," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 418-430, December.
    4. N. Nguyen, 1991. "Un modèle explicatif de l'évaluation de la qualité d'un service: une étude empirique," Post-Print hal-02014441, HAL.
    5. André Orléan, 1989. "Pour une approche cognitive des conventions économiques," Revue Économique, Programme National Persée, vol. 40(2), pages 241-272.
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