Quality Uncertainty as a Barrier to Business Services Development
Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly explained by the fact that the services related knowledge is underdeveloped and poorly disseminated among decision makers. Having found that quality uncertainty limit the size of the market and the access of new companies and SMEs to valuable business services, the authors make a review of existing conceptual models of service quality assessment; discuss the implications of information asymmetry and explore with selected service providers the situation in specific industries, as well as the solutions for overcoming the current shortcomings.
Volume (Year): 13 (2011)
Issue (Month): Special No. 5 (November)
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Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Luis Rubalcaba & Jorge Gallego & Pim Den Hertog, 2009. "The case of market and system failures in services innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 30(4), pages 549-566, May.
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