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Quality Uncertainty as a Barrier to Business Services Development

Author

Listed:
  • Laurentiu Tachiciu

    () (Academy of Economic Studies, Bucharest, Romania)

  • Vasile Dinu

    (Academy of Economic Studies, Bucharest, Romania)

  • Iacob Kerbalek

    (Academy of Economic Studies, Bucharest, Romania)

Abstract

Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly explained by the fact that the services related knowledge is underdeveloped and poorly disseminated among decision makers. Having found that quality uncertainty limit the size of the market and the access of new companies and SMEs to valuable business services, the authors make a review of existing conceptual models of service quality assessment; discuss the implications of information asymmetry and explore with selected service providers the situation in specific industries, as well as the solutions for overcoming the current shortcomings.

Suggested Citation

  • Laurentiu Tachiciu & Vasile Dinu & Iacob Kerbalek, 2011. "Quality Uncertainty as a Barrier to Business Services Development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 712-724, November.
  • Handle: RePEc:aes:amfeco:v:13:y:2011:i:specialno5:p:712-724
    as

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    File URL: http://www.amfiteatrueconomic.ro/temp/Article_1083.pdf
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    References listed on IDEAS

    as
    1. Marieta Olaru & Vasile Dinu & Ghiorghiţa Stoleriu & Diana Şandru & Violeta Dincă, 2010. "Responsible Commercial Activity Of Smes And Specific Values Of Sustainable Development In Terms Of The European Excellence Model," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(27), pages 10-26, February.
    2. David Smallbone & Friederike Welter & Artem Voytovich & Igor Egorov, 2008. "Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine," The Service Industries Journal, Taylor & Francis Journals, vol. 30(5), pages 655-670, May.
    3. Luis Rubalcaba & Jorge Gallego & Pim Den Hertog, 2009. "The case of market and system failures in services innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 30(4), pages 549-566, May.
    4. Mariana Glavan & Madalina Dumitru & Mihaela Dumitrana, 2009. "Empirical Survey Regarding the Quality Costs in the Romanian Services Companies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 393-401, June.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    services quality; business services; information asymmetry; knowledge intensive business services;

    JEL classification:

    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services

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