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Responsible Commercial Activity Of Smes And Specific Values Of Sustainable Development In Terms Of The European Excellence Model

Author

Listed:
  • Marieta Olaru

    () (Academy of Economic Studies, Bucharest, Romania)

  • Vasile Dinu

    (Academy of Economic Studies, Bucharest, Romania)

  • Ghiorghiţa Stoleriu

    (Tecnoservice Bucureşti S.A., Romania)

  • Diana Şandru

    (Academy of Economic Studies, Bucharest, Romania)

  • Violeta Dincă

    (Academy of Economic Studies, Bucharest, Romania)

Abstract

The paper underlines part of the value of the research based on survey results conducted on SMEs in Romania, in 2007-2008, within the national research project IDEAS 856 "Increasing the competitiveness of SMEs in Romania by implementing a model evaluation and improvement of their performance in accordance with the European model of quality management.” One of the research objectives was the assessment of the satisfaction degree of requirements relating to protection of human health and environmental protection by SMEs from Romania, including those in trade, in terms of an integrated approach to sustainable development values within the European Excellence Model as defined by the European Foundation for Quality Management - EFQM). As a consequence of the study it appears that there is a correlation between the degree of meeting these requirements and mature quality management system of enterprises. Thus, it was found that for SMEs in trade, whose interests in implementing a quality management system is in its early stages, the degree of satisfaction of the requirements of society, from the perspective of an integrated approach to sustainable development values in the EFQM Excellence Model, is relatively low. On the other hand, research carried out showed that data obtained by SMEs in trade in the process of evaluating and monitoring the impact on the environment are used mainly to establish corrective actions, following the complaints occurred, and less to define continuous improvement programs to meet these requirements.

Suggested Citation

  • Marieta Olaru & Vasile Dinu & Ghiorghiţa Stoleriu & Diana Şandru & Violeta Dincă, 2010. "Responsible Commercial Activity Of Smes And Specific Values Of Sustainable Development In Terms Of The European Excellence Model," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(27), pages 10-26, February.
  • Handle: RePEc:aes:amfeco:v:12:y:2010:i:27:p:10-26
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    References listed on IDEAS

    as
    1. Marieta Olaru & Felicia Albescu & Dorel Paraschiv & Ghiorghita Stoleriu & Claudia Adriana Langa, 2009. "Performance Assessment of the Training Service Providers in Romania related to the Criteria of the Common Quality Assurance Framework," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 247-259, June.
    2. Shepherd, Dean A. & Kuskova, Valya & Patzelt, Holger, 2009. "Measuring the values that underlie sustainable development: The development of a valid scale," Journal of Economic Psychology, Elsevier, vol. 30(2), pages 246-256, April.
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    Citations

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    Cited by:

    1. Ionela Carmen PIRNEA, 2015. "Study Regarding the Implementation and Certification of a Social Responsibility Management System by Worldwide Enterprises," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 67-74.
    2. Ioan Plăiaş & Ciprian-Marcel Pop & Raluca Băbuţ & Dan Cristian Dabija, 2011. "Employers’ Perception Of Competences Acquired Through Academic Marketing Training In Knowledge Based Economy," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 448-463, June.
    3. Gabriela Tigu & Maria-Cristina Iorgulescu & Anamaria Sidonia Ravar & Ramona Lile, 2015. "A Pilot Profile of the Social Entrepreneur in the Constantly Changing Romanian Economy," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(38), pages 1-25, February.
    4. Armenia Androniceanu, 2017. "The Three-Dimensional Approach of Total Quality Management, an Essential Strategic Option for Business Excellence," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-61, February.
    5. Jarmila Šebestová & Kateřina Nowáková, 2013. "Dynamic strategy for sustainable business development: mania or hazard?," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 442-454, June.
    6. Francesco Ruggiero & Liviu Bogdan Vlad & Gheorghe Vlasceanu & Alexandru Gavris, 2015. "Energy Cooperation – The Strength of the Eu’s Economic Development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(40), pages 1080-1080, August.
    7. Yuriy Bilan, 2013. "Sustainable development of a company: building of new level relationship with the consumers of XXI century," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 687-701, November.
    8. Tatijana Minic & Bratislav Petrovic & Oliver Ilic, 2013. "A new approach to integral information system of a company for business and sustainable development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 769-783, November.
    9. Mihaela Onofrei & Dan Lupu, 2012. "The Management of Economic Decline and the Dimension of Organizational Change," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 470-484, June.
    10. Viorel Coca & Mihaela Dobrea & Cristinel Vasiliu, 2013. "Towards a sustainable development of retailing in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 583-602, November.
    11. Carmen Bălan & Daniela Ioniţă, 2011. "Exploratory Research on the Organizational Learning in Small Enterprises and Implications for the Economic Higher Education," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 464-481, June.
    12. Dan Popescu & Iulia Chivu & Alina Ciocarlan-Chitucea & Daniela-Oana Popescu, 2011. "The Development of Touristic Services through Individual and Organizational Learning. Study Case: Romania and Spain," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 725-735, November.
    13. Sonja Bettina Keppler & Marieta Olaru & Georgiana Marin, 2015. "Fostering Entrepreneurial Investment Decision in Medical Technology Ventures in a Changing Business Environment," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(38), pages 390-390, February.
    14. Gabriela Prelipcean & Mircea Boscoianu, 2012. "Aspects Regarding the Impact of the "Rabla" Program and the "Casa Verde" Program on the Ecological Consumption in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 25-37, February.
    15. Mladen Čudanov & Ondrej Jaško & Gheorghe Săvoiu, 2012. "Public and Public Utility Enterprises Restructuring: Statistical and Quantitative Aid for Ensuring Human Resource Sustainability," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 307-322, June.
    16. Laurentiu Tachiciu & Vasile Dinu & Iacob Kerbalek, 2011. "Quality Uncertainty as a Barrier to Business Services Development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 712-724, November.
    17. Armenia Androniceanu & Irina-Virginia Drăgulănescu, 2012. "Sustainability of the Organizational Changes in the Context of Global Economic Crisis," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 365-379, June.
    18. Ioana Cecilia Popescu & Ionel Dumitru & Calin Veghes & Camelia Kailani, 2013. "Marketing communication as a vector of the Romanian small businesses sustainable development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 671-686, November.
    19. Dorel Mihai Paraschiv & Estera Laura Nemoianu & Claudia Adriana Langă & Tünde Szabó, 2012. "Eco-innovation, Responsible Leadership and Organizational Change for Corporate Sustainability," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 404-419, June.
    20. Dan Popescu & Alina Ciocârlan-Chitucea & Alexandra Steriu & Cristina State, 2012. "Change Management – Condition of Organizational Sustainability in IT&C Small and Medium-Sized Enterprises," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 333-348, June.
    21. Cristina Raluca Popescu & Gheorghe N. Popescu & Veronica Adriana Popescu, 2017. "Assessment of the State of Implementation of Excellence Model Common Assessment Framework (CAF) 2013 by the National Institutes of Research – Development – Innovation in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-41, February.

    More about this item

    Keywords

    responsible commercial activity; sustainable development; demands of society; social responsibility; SMEs in trade; the EFQM excellence model;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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