IDEAS home Printed from https://ideas.repec.org/a/aea/aejapp/v13y2021i2p52-82.html

Improving Last-Mile Service Delivery Using Phone-Based Monitoring

Author

Listed:
  • Karthik Muralidharan
  • Paul Niehaus
  • Sandip Sukhtankar
  • Jeffrey Weaver

Abstract

Improving "last-mile" public service delivery is a recurring challenge in developing countries. Could the widespread adoption of mobile phones provide a scalable, cost-effective means for improvement? We use a large-scale experiment to evaluate the impact of phone-based monitoring on a program that transferred nearly a billion dollars to 5.7 million Indian farmers. In randomly selected jurisdictions, officials were informed that program implementation would be measured via calls with beneficiaries. This led to a 7.8 percent reduction in the number of farmers who did not receive their transfers. The program was highly cost-effective, costing 3.6 cents for each additional dollar delivered.

Suggested Citation

  • Karthik Muralidharan & Paul Niehaus & Sandip Sukhtankar & Jeffrey Weaver, 2021. "Improving Last-Mile Service Delivery Using Phone-Based Monitoring," American Economic Journal: Applied Economics, American Economic Association, vol. 13(2), pages 52-82, April.
    • Handle: RePEc:aea:aejapp:v:13:y:2021:i:2:p:52-82
    DOI: 10.1257/app.20190783
    as

    Download full text from publisher

    File URL: https://www.aeaweb.org/doi/10.1257/app.20190783
    Download Restriction: no
    File URL: https://doi.org/10.3886/E117431V1
    Download Restriction: no
    File URL: https://www.aeaweb.org/doi/10.1257/app.20190783.appx
    Download Restriction: no
    File URL: https://www.aeaweb.org/doi/10.1257/app.20190783.ds
    Download Restriction: Access to full text is restricted to AEA members and institutional subscribers.
    File URL: https://libkey.io/10.1257/app.20190783?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Other versions of this item:

    More about this item

    JEL classification:

    • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • Q12 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - Micro Analysis of Farm Firms, Farm Households, and Farm Input Markets
    • Q18 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - Agricultural Policy; Food Policy; Animal Welfare Policy

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aea:aejapp:v:13:y:2021:i:2:p:52-82. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Michael P. Albert (email available below). General contact details of provider: https://edirc.repec.org/data/aeaaaea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.