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Factors Affecting Call Center as a Job Preference among Employees in Davao City

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Author Info

  • Castro, Alyssa Mae
  • Deluna, Roperto Jr

Abstract

This study was conducted to determine the factors that influence employees in Davao City to work in call centers. The objective of the study is to determine the socio-economic and demographic profile of employees working in the call center sector andidentify the factors that affect the job preferences among employees. Employees of the call center sector composed the population of this study and other occupations such as engineers, human resources personnel, and teachers were included for comparative purposes. Logistic regression was used to determine the factors affecting call center as a job preference using primary data. Results revealed that majority of call center agents were single and on the average age of 24 years old. Majority were college level at 51.3% and, only around 45% were college graduate. Result of the logit analysis showed that call center as a job preference is significantly affected by civil status, educational attainment, salary, job prospect, work hours, work environment, and geographical location.

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File URL: http://mpra.ub.uni-muenchen.de/51678/
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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 51678.

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Date of creation: 30 Mar 2013
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Handle: RePEc:pra:mprapa:51678

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Related research

Keywords: Job Preferences; Call Center; Logit Model;

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  1. Sarah Brown & Jenny Roberts & Karl Taylor, 2008. "Reservation Wages, Labour Market Participation And Health," Working Papers 2008002, The University of Sheffield, Department of Economics, revised Feb 2008.
  2. Kenneth Train, 2003. "Discrete Choice Methods with Simulation," Online economics textbooks, SUNY-Oswego, Department of Economics, number emetr2, Spring.
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