IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v93y2018icp37-50.html
   My bibliography  Save this article

The role of trust, commitment, and learning orientation on logistic service effectiveness

Author

Listed:
  • Yuan, Yang
  • Feng, Bo
  • Lai, Fujun
  • Collins, Brian J.

Abstract

Firms can strategically use organizational routines (dynamic capabilities) and cooperative linkages (relational views) to build competitive advantages. In the current study, we incorporated these theoretical lenses to evaluate how commitment, trust, and learning orientation affect performance in the supply chain. Data collected from 213 third-party logistics providers (3PLs) and their partner firms suggested that both learning orientation and commitment positively related to performance. Commitment was particularly salient as it mediated the relationship between trust and logistic effectiveness, as well as moderated the learning orientation and logistic service effectiveness linkage. Managerial implications and suggestions for future research are discussed.

Suggested Citation

  • Yuan, Yang & Feng, Bo & Lai, Fujun & Collins, Brian J., 2018. "The role of trust, commitment, and learning orientation on logistic service effectiveness," Journal of Business Research, Elsevier, vol. 93(C), pages 37-50.
    • Handle: RePEc:eee:jbrese:v:93:y:2018:i:c:p:37-50
    DOI: 10.1016/j.jbusres.2018.08.020
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296318303965
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2018.08.020?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Lukas, Bryan A. & Hult, G. Tomas M. & Ferrell, O. C., 1996. "A Theoretical Perspective of the Antecedents and Consequences of Organizational Learning in Marketing Channels," Journal of Business Research, Elsevier, vol. 36(3), pages 233-244, July.
    2. Johnson, Jean L. & Sohi, Ravipreet S., 2003. "The development of interfirm partnering competence: Platforms for learning, learning activities, and consequences of learning," Journal of Business Research, Elsevier, vol. 56(9), pages 757-766, September.
    3. Andrew C. Inkpen & Steven C. Currall, 2004. "The Coevolution of Trust, Control, and Learning in Joint Ventures," Organization Science, INFORMS, vol. 15(5), pages 586-599, October.
    4. Hult, G. Tomas M. & Ferrell, O. C. & Hurley, Robert F., 2002. "Global organizational learning effects on cycle time performance," Journal of Business Research, Elsevier, vol. 55(5), pages 377-387, May.
    5. Tsang, Eric W. K., 1999. "A preliminary typology of learning in international strategic alliances," Journal of World Business, Elsevier, vol. 34(3), pages 211-229, October.
    6. Stéphane J. G. Girod & Richard Whittington, 2017. "Reconfiguration, restructuring and firm performance: Dynamic capabilities and environmental dynamism," Strategic Management Journal, Wiley Blackwell, vol. 38(5), pages 1121-1133, May.
    7. Hult, G. Tomas M. & Ferrell, O. C., 1997. "Global organizational learning capacity in purchasing: Construct and measurement," Journal of Business Research, Elsevier, vol. 40(2), pages 97-111, October.
    8. Griessmair, Michele & Hussain, Dildar & Windsperger, Josef, 2014. "Trust and the tendency towards multi-unit franchising: A relational governance view," Journal of Business Research, Elsevier, vol. 67(11), pages 2337-2345.
    9. Bustinza, O.F. & Arias-Aranda, D. & Gutierrez-Gutierrez, L., 2010. "Outsourcing, competitive capabilities and performance: an empirical study in service firms," International Journal of Production Economics, Elsevier, vol. 126(2), pages 276-288, August.
    10. Kathleen M. Eisenhardt & Jeffrey A. Martin, 2000. "Dynamic capabilities: what are they?," Strategic Management Journal, Wiley Blackwell, vol. 21(10‐11), pages 1105-1121, October.
    11. Fang Wu & Rudolf R Sinkovics & S Tamer Cavusgil & Anthony S Roath, 2007. "Overcoming export manufacturers’ dilemma in international expansion," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 38(2), pages 283-302, March.
    12. Fang, Edward Aihua & Li, Xiaoyi & Lu, Jiajun, 2016. "Effects of organizational learning on process technology and operations performance in mass customizers," International Journal of Production Economics, Elsevier, vol. 174(C), pages 68-75.
    13. Özalp Özer & Yanchong Zheng & Yufei Ren, 2014. "Trust, Trustworthiness, and Information Sharing in Supply Chains Bridging China and the United States," Management Science, INFORMS, vol. 60(10), pages 2435-2460, October.
    14. Huo, Baofeng & Ye, Yuxiao & Zhao, Xiande, 2015. "The impacts of trust and contracts on opportunism in the 3PL industry: The moderating role of demand uncertainty," International Journal of Production Economics, Elsevier, vol. 170(PA), pages 160-170.
    15. Su, Hung-Chung & Chen, Yi-Su, 2013. "Unpacking the relationships between learning mechanisms, culture types, and plant performance," International Journal of Production Economics, Elsevier, vol. 146(2), pages 728-737.
    16. Fraj, Elena & Matute, Jorge & Melero, Iguácel, 2015. "Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success," Tourism Management, Elsevier, vol. 46(C), pages 30-42.
    17. Shi, Yangyan & Zhang, Abraham & Arthanari, Tiru & Liu, Yanping & Cheng, T.C.E., 2016. "Third-party purchase: An empirical study of third-party logistics providers in China," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 189-200.
    18. Wu, Fang & Cavusgil, S. Tamer, 2006. "Organizational learning, commitment, and joint value creation in interfirm relationships," Journal of Business Research, Elsevier, vol. 59(1), pages 81-89, January.
    19. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    20. Geyskens, I. & Steenkamp, J.E.B.M. & Scheer, L.K. & Kumar, N., 1996. "The effects of trust and interdependence on relationship commitment : A trans-Atlantic study," Other publications TiSEM ef7c8d6c-963d-4ee7-8576-9, Tilburg University, School of Economics and Management.
    21. Erin Anderson & Barton Weitz, 1989. "Determinants of Continuity in Conventional Industrial Channel Dyads," Marketing Science, INFORMS, vol. 8(4), pages 310-323.
    22. Christiana Weber & Kathrin Weidner & Arne Kroeger & James Wallace, 2017. "Social Value Creation in Inter-Organizational Collaborations in the Not-for-Profit Sector – Give and Take from a Dyadic Perspective," Journal of Management Studies, Wiley Blackwell, vol. 54(6), pages 929-956, September.
    23. Lin, Yini & Wu, Lei-Yu, 2014. "Exploring the role of dynamic capabilities in firm performance under the resource-based view framework," Journal of Business Research, Elsevier, vol. 67(3), pages 407-413.
    24. David J. Teece & Gary Pisano & Amy Shuen, 1997. "Dynamic capabilities and strategic management," Strategic Management Journal, Wiley Blackwell, vol. 18(7), pages 509-533, August.
    25. Hult, G. Tomas M. & Ferrell, O. C., 1997. "A global learning organization structure and market information processing," Journal of Business Research, Elsevier, vol. 40(2), pages 155-166, October.
    26. Wynne W. Chin & Barbara L. Marcolin & Peter R. Newsted, 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research, INFORMS, vol. 14(2), pages 189-217, June.
    27. Xinshu Zhao & John G. Lynch & Qimei Chen, 2010. "Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 37(2), pages 197-206, August.
    28. Justin Tan, 2002. "Impact of Ownership Type on Environment–Strategy Linkage and Performance: Evidence from a Transitional Economy," Journal of Management Studies, Wiley Blackwell, vol. 39(3), pages 333-354, May.
    29. N. Paparoidamis, 2005. "Learning orientation and leadership quality," Post-Print hal-00255814, HAL.
    30. Chang, Kuo-Hsiung & Chen, Yung-ray & Huang, Hsu-Feng, 2015. "Information technology and partnership dynamic capabilities in international subcontracting relationships," International Business Review, Elsevier, vol. 24(2), pages 276-286.
    31. Jeffrey H Dyer & Wujin Chu, 2000. "The Determinants of Trust in Supplier-Automaker Relationships in the U.S., Japan and Korea," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 31(2), pages 259-285, June.
    32. Currall, Steven C. & Judge, Timothy A., 1995. "Measuring Trust between Organizational Boundary Role Persons," Organizational Behavior and Human Decision Processes, Elsevier, vol. 64(2), pages 151-170, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dada, Racheal Olufumilola & Owolabi, Ruth Onajite, 2021. "Influence of Organizational Trust on Effectiveness of University Registries in South-West Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(10), pages 168-177, October.
    2. Stephanie P. Thomas & Monique L. Ueltschy Murfield & Jacqueline K. Eastman, 2021. "I Wasn’t Expecting That! The Relational Impact of Negotiation Strategy Expectation Violations," Journal of Supply Chain Management, Institute for Supply Management, vol. 57(4), pages 3-25, October.
    3. Sung Tae Kim & Hong-Hee Lee & Taewon Hwang, 2020. "Logistics integration in the supply chain: a resource dependence theory perspective," International Journal of Quality Innovation, Springer, vol. 6(1), pages 1-14, December.
    4. Musarra, Giuseppe & Kadile, Vita & Zaefarian, Ghasem & Oghazi, Pejvak & Najafi-Tavani, Zhaleh, 2022. "Emotions, culture intelligence, and mutual trust in technology business relationships," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    5. Wendrila Biswas & Debarun Chakraborty, 2023. "‘As You Sow So You Reap’: A Multi-case Study on Reshaping Workforce Well-being Through Positive Sustainability at Construction Firms," South Asian Journal of Business and Management Cases, , vol. 12(3), pages 333-351, December.
    6. Ree Chan Ho & Muslim Amin, 2023. "Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 585-598, September.
    7. Lindsey Hall, Kristina K. & Qi, Ji (Miracle) & Richey, Robert Glenn & Patil, Ripinka Koli, 2022. "Collaboration, feedback, and performance: Supply chain insights from service-dominant logic," Journal of Business Research, Elsevier, vol. 146(C), pages 385-397.
    8. Helena Bulińska-Stangrecka & Anna Bagieńska, 2019. "HR Practices for Supporting Interpersonal Trust and Its Consequences for Team Collaboration and Innovation," Sustainability, MDPI, vol. 11(16), pages 1-18, August.
    9. Helena Bulińska-Stangrecka & Anna Bagieńska, 2021. "The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19," IJERPH, MDPI, vol. 18(4), pages 1-18, February.
    10. Sleep, Stefan & Gala, Prachi & Harrison, Dana E., 2023. "Removing silos to enable data-driven decisions: The importance of marketing and IT knowledge, cooperation, and information quality," Journal of Business Research, Elsevier, vol. 156(C).
    11. Padgett, Daniel & Hopkins, Christopher D. & Williams, Zac, 2020. "Buyer dependence in B2B relationships: The role of supplier investments, commitment form, and trust," Journal of Business Research, Elsevier, vol. 119(C), pages 13-24.
    12. Aslam, Haris & Wanke, Peter & Khalid, Amna & Roubaud, David & Waseem, Maimoona & Chiappetta Jabbour, Charbel Jose & Grebinevych, Oksana & Lopes de Sousa Jabbour, Ana Beatriz, 2022. "A scenario-based experimental study of buyer supplier relationship commitment in the context of a psychological contract breach: Implications for supply chain management," International Journal of Production Economics, Elsevier, vol. 249(C).
    13. Mohammed Belal Uddin & Bilkis Akhter, 2022. "Investigating the relationship between top management commitment, supply chain collaboration, and sustainable firm performance in the agro-processing supply chain," Operations Management Research, Springer, vol. 15(3), pages 1399-1417, December.
    14. Arditto, Luis & Cambra-Fierro, Jesús J. & Fuentes-Blasco, María & Jaraba, Ana Olavarría & Vázquez-Carrasco, Rosario, 2020. "“How does customer perception of salespeople influence the relationship? A study in an emerging economyâ€," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chang, Kuo-Hsiung & Chen, Yung-ray & Huang, Hsu-Feng, 2015. "Information technology and partnership dynamic capabilities in international subcontracting relationships," International Business Review, Elsevier, vol. 24(2), pages 276-286.
    2. Lucía Muñoz-Pascual & Jesús Galende, 2020. "Ambidextrous Knowledge and Learning Capability: The Magic Potion for Employee Creativity and Sustainable Innovation Performance," Sustainability, MDPI, vol. 12(10), pages 1-27, May.
    3. Yang, Jie, 2010. "The knowledge management strategy and its effect on firm performance: A contingency analysis," International Journal of Production Economics, Elsevier, vol. 125(2), pages 215-223, June.
    4. Zhang, Yucheng & Hou, Zhongwei & Yang, Feifei & Yang, Miles M. & Wang, Zhiling, 2021. "Discovering the evolution of resource-based theory: Science mapping based on bibliometric analysis," Journal of Business Research, Elsevier, vol. 137(C), pages 500-516.
    5. Merendino, Alessandro & Dibb, Sally & Meadows, Maureen & Quinn, Lee & Wilson, David & Simkin, Lyndon & Canhoto, Ana, 2018. "Big data, big decisions: The impact of big data on board level decision-making," Journal of Business Research, Elsevier, vol. 93(C), pages 67-78.
    6. Sadeghi, Arash & Aliasghar, Omid & Bouguerra, Abderaouf, 2023. "Unpacking the relationship between post-entry speed of internationalization and export performance of SMEs: A capability-building perspective," Journal of International Management, Elsevier, vol. 29(1).
    7. Guerrero, Maribel & Heaton, Sohvi & Urbano, David, 2021. "Building universities’ intrapreneurial capabilities in the digital era: The role and impacts of Massive Open Online Courses (MOOCs)," Technovation, Elsevier, vol. 99(C).
    8. Arvind Malhotra & Sanjay Gosain & Omar A. El Sawy, 2007. "Leveraging Standard Electronic Business Interfaces to Enable Adaptive Supply Chain Partnerships," Information Systems Research, INFORMS, vol. 18(3), pages 260-279, September.
    9. Oliver Schilke & Bernd W. Wirtz, 2008. "Allianzfähigkeit — Eine Analyse zur Operationalisierung und Erfolgswirkung im Kontext von F&E-Allianzen," Schmalenbach Journal of Business Research, Springer, vol. 60(5), pages 479-516, August.
    10. Rifat Kamasak & Meltem Yavuz & Gultekin Altuntas, 2016. "Is the relationship between innovation performance and knowledge management contingent on environmental dynamism and learning capability? Evidence from a turbulent market," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 229-253, August.
    11. FeCheng Ma & Farhan Khan & Kashif Ullah Khan & Si XiangYun, 2021. "Investigating the Impact of Information Technology, Absorptive Capacity, and Dynamic Capabilities on Firm Performance: An Empirical Study," SAGE Open, , vol. 11(4), pages 21582440211, November.
    12. Claudio Vitari & Elisabetta Raguseo, 2016. "Big data value and financial performance: an empirical investigation [Digital data, dynamic capability and financial performance: an empirical investigation in the era of Big Data]," Post-Print halshs-01923271, HAL.
    13. Jantunen, Ari & Tarkiainen, Anssi & Chari, Simos & Oghazi, Pejvak, 2018. "Dynamic capabilities, operational changes, and performance outcomes in the media industry," Journal of Business Research, Elsevier, vol. 89(C), pages 251-257.
    14. Wang, Chun-Ju & Wu, Lei-Yu, 2012. "Team member commitments and start-up competitiveness," Journal of Business Research, Elsevier, vol. 65(5), pages 708-715.
    15. Xiao Zhang & Luqun Xie & Jiatao Li & Li Cheng, 2022. "“Outside in”: Global demand heterogeneity and dynamic capabilities of multinational enterprises," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(4), pages 709-722, June.
    16. Jensen, Peter D. Ørberg, 2012. "A passage to India: A dual case study of activities, processes and resources in offshore outsourcing of advanced services," Journal of World Business, Elsevier, vol. 47(2), pages 311-326.
    17. Héctor Cuevas-Vargas & Héctor Abraham Cortés-Palacios & Cid Leana-Morales & Eduardo Huerta-Mascotte, 2022. "Absorptive Capacity and Its Dual Effect on Technological Innovation: A Structural Equations Model Approach," Sustainability, MDPI, vol. 14(19), pages 1-18, October.
    18. Ana Villar & César Camisón & Montserrat Boronat, 2007. "Technical Strategic Alliances And Performance: The Mediating Effect Of Knowledge ¿Based Competencies," Working Papers. Serie EC 2007-11, Instituto Valenciano de Investigaciones Económicas, S.A. (Ivie).
    19. Huy-Cuong Vo-Thai & Shihmin Lo & My-Linh Tran, 2021. "How Capability Reconfiguration in Coping With External Dynamism Can Shape the Performance of the Vietnamese Enterprises," SAGE Open, , vol. 11(3), pages 21582440211, July.
    20. Tânia Gonçalves & Mário Sérgio Teixeira & José G. Dias & Sofia Gouveia & Ricardo Jorge Correia, 2021. "Commitment to exporting as an antecedent of organizational skills and firm performance," Journal of Business Economics, Springer, vol. 91(7), pages 1063-1084, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:93:y:2018:i:c:p:37-50. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.