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Customer attrition analysis for financial services using proportional hazard models

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Author Info
Van den Poel, Dirk
Lariviere, Bart

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Publisher Info
Article provided by Elsevier in its journal European Journal of Operational Research.

Volume (Year): 157 (2004)
Issue (Month): 1 (August)
Pages: 196-217
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Handle: RePEc:eee:ejores:v:157:y:2004:i:1:p:196-217

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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
  1. Lorin M. Hitt & Frances X. Frei, 1999. "Do Better Customers Utilize Electronic Distribution Channels: The Case of PC Banking," Center for Financial Institutions Working Papers 99-21, Wharton School Center for Financial Institutions, University of Pennsylvania. [Downloadable!]
  2. Pastor, JoseManuel & Perez, Francisco & Quesada, Javier, 1997. "Efficiency analysis in banking firms: An international comparison," European Journal of Operational Research, Elsevier, vol. 98(2), pages 395-407, April. [Downloadable!] (restricted)
    Other versions:
  3. Golany, B. & Phillips, F. Y. & Rousseau, J. J., 1995. "Optimal design of syndicated panels: A mathematical programming approach," European Journal of Operational Research, Elsevier, vol. 87(1), pages 148-165, November. [Downloadable!] (restricted)
  4. Rust, Roland T. & Metters, Richard, 1996. "Mathematical models of service," European Journal of Operational Research, Elsevier, vol. 91(3), pages 427-439, June. [Downloadable!] (restricted)
  5. Athanassopoulos, Antreas D., 2000. "Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior," Journal of Business Research, Elsevier, vol. 47(3), pages 191-207, March. [Downloadable!] (restricted)
  6. Baesens, Bart & Viaene, Stijn & Van den Poel, Dirk & Vanthienen, Jan & Dedene, Guido, 2002. "Bayesian neural network learning for repeat purchase modelling in direct marketing," European Journal of Operational Research, Elsevier, vol. 138(1), pages 191-211, April. [Downloadable!] (restricted)
  7. Kumar, Dhananjay & Westberg, Ulf, 1997. "Maintenance scheduling under age replacement policy using proportional hazards model and TTT-plotting," European Journal of Operational Research, Elsevier, vol. 99(3), pages 507-515, June. [Downloadable!] (restricted)
  8. Dekimpe, Marnik G. & Degraeve, Zeger, 1997. "The attrition of volunteers," European Journal of Operational Research, Elsevier, vol. 98(1), pages 37-51, April. [Downloadable!] (restricted)
  9. Jones, Michael A. & Mothersbaugh, David L. & Beatty, Sharon E., 2002. "Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes," Journal of Business Research, Elsevier, vol. 55(6), pages 441-450, June. [Downloadable!] (restricted)
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  1. B. Larivière & D. Van Den Poel, 2004. "Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/282, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  2. B. Larivière & D. Van Den Poel, 2004. "Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/223, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  3. B. Larivière & D. Van Den Poel, 2005. "Investigating the post-complaint period by means of survival analysis," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/299, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  4. A. Prinzie & D. Van Den Poel, 2005. "Incorporating sequential information into traditional classification models by using an element/position- sensitive SAM," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/292, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  5. A. Prinzie & D. Van Den Poel, 2003. "Investigating Purchasing Patterns for Financial Services using Markov, MTD and MTDg Models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/213, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  6. B. Larivière & D. Van Den Poel, 2007. "Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/433, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
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  7. D. Van Den Poel, 2003. "Predicting Mail-Order Repeat Buying: Which Variables Matter?," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/191, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
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