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Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior

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Author Info
Athanassopoulos, Antreas D.
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 47 (2000)
Issue (Month): 3 (March)
Pages: 191-207
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Handle: RePEc:eee:jbrese:v:47:y:2000:i:3:p:191-207

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  1. B. Larivière & D. Van Den Poel, 2004. "Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/282, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  2. D. Van Den Poel & B. Larivière, 2003. "Customer Attrition Analysis For Financial Services Using Proportional Hazard Models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/164, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
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  3. W. Buckinx & D. Van Den Poel, 2003. "Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/178, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
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  4. K. Coussement & D. Van Den Poel, 2006. "Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/412, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
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