IDEAS home Printed from https://ideas.repec.org/r/spr/infosf/v6y2004i4d10.1023_bisfi.0000046377.32617.3d.html
   My bibliography  Save this item

Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS)

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Rahul, T. & Majhi, R., 2014. "An adaptive nonlinear approach for estimation of consumer satisfaction and loyalty in mobile phone sector of India," Journal of Retailing and Consumer Services, Elsevier, vol. 21(4), pages 570-580.
  2. Ana Isabel Polo Peña & Dolores María Frías Jamilena & Miguel Ángel Rodríguez Molina, 2017. "The effects of perceived value on loyalty: the moderating effect of market orientation adoption," Service Business, Springer;Pan-Pacific Business Association, vol. 11(1), pages 93-116, March.
  3. Ming-Yan Wang & Peng-Zhu Zhang & Cheng-Yang Zhou & Neng-Ye Lai, 2019. "Effect of Emotion, Expectation, and Privacy on Purchase Intention in WeChat Health Product Consumption: The Mediating Role of Trust," IJERPH, MDPI, vol. 16(20), pages 1-19, October.
  4. Deng, Zhaohua & Lu, Yaobin & Wei, Kwok Kee & Zhang, Jinlong, 2010. "Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China," International Journal of Information Management, Elsevier, vol. 30(4), pages 289-300.
  5. Ni Wayan Masri & Jun-Jer You & Athapol Ruangkanjanases & Shih-Chih Chen & Chia-I Pan, 2019. "Assessing the Effects of Information System Quality and Relationship Quality on Continuance Intention in E-Tourism," IJERPH, MDPI, vol. 17(1), pages 1-15, December.
  6. Soares, Carla D.M. & Joia, Luiz Antonio & Altieri, Diego & Lander Regasso, João Guilherme, 2021. "What's up? Mobile instant messaging apps and the truckers′ uprising in Brazil," Technology in Society, Elsevier, vol. 64(C).
  7. Yeo Amy Chu May & Moh Xiu Lei & Low Boon Tiong, 2021. "The Influence of E-Servicescape on Mobile Shopping Intention: The Mediating Role of Customer Satisfaction," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 12(2), pages 64-92, August.
  8. Rahim A. Ganiyu, 2016. "Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 52(1), pages 94-117, December.
  9. Fu, Xue-mei & Zhang, Jiang-hua & Chan, Felix T.S., 2018. "Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 476-490.
  10. Yeon, Jewoo & Park, Inyoung & Lee, Daeho, 2019. "What creates trust and who gets loyalty in social commerce?," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 138-144.
  11. Jessie Coronel* & Hao Weng & Min Chung Han, 2019. "Discussion of Consumers’ Body Satisfaction: Focused on Purchasing Decision and Service Satisfaction," Business, Management and Economics Research, Academic Research Publishing Group, vol. 5(9), pages 127-133, 09-2019.
  12. Jun-Yeon Heo & Kwang-Jae Kim, 2017. "Development of a scale to measure the quality of mobile location-based services," Service Business, Springer;Pan-Pacific Business Association, vol. 11(1), pages 141-159, March.
  13. Vadivelu Thusyanthy & Vadivelu Tharanikaran, 2017. "Antecedents and Outcomes of Customer Satisfaction: A Comprehensive Review," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(4), pages 144-144, March.
  14. Siti Syuhada Binti Ab Rahim & Omaima Eltahir Babikir Mohamed, 2016. "Case Study: Customer Satisfaction in Islamic Financial Services in Malaysian Banks," International Journal of Financial Markets, Research Academy of Social Sciences, vol. 2(1), pages 6-15.
  15. Kim, Heetae & Park, Eunil & Kwon, Sang Jib & Ohm, Jay Y. & Chang, Hyun Joon, 2014. "An integrated adoption model of solar energy technologies in South Korea," Renewable Energy, Elsevier, vol. 66(C), pages 523-531.
  16. Murali, S. & Pugazhendhi, S. & Muralidharan, C., 2016. "Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 67-83.
  17. Park, Joonyong & Kim, Renee B., 2022. "Importance of offline service quality in building loyalty of OC service brand," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  18. Sanghoon Lee & Eunil Park & Sang Jib Kwon & Angel P. Del Pobil, 2015. "Antecedents of Behavioral Intention to Use Mobile Telecommunication Services: Effects of Corporate Social Responsibility and Technology Acceptance," Sustainability, MDPI, vol. 7(8), pages 1-15, August.
  19. Heyder, Matthias & Theuvsen, Ludwig & Hollmann-Hespos, Thorsten, 2012. "Investments in tracking and tracing systems in the food industry: A PLS analysis," Food Policy, Elsevier, vol. 37(1), pages 102-113.
  20. Yogesh Verma & Maithili R. P. Singh, 2017. "Marketing Mix, Customer Satisfaction and Loyalty: An Empirical Study of Telecom Sector in Bhutan," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 8(2), pages 121-129, May.
  21. Song, Tianqi & Deng, Guosheng, 2020. "Technology and scaling up: Evidence from an NGO for adolescents with intellectual disabilities in China," Children and Youth Services Review, Elsevier, vol. 119(C).
  22. Shin, Dong-Hee, 2015. "Effect of the customer experience on satisfaction with smartphones: Assessing smart satisfaction index with partial least squares," Telecommunications Policy, Elsevier, vol. 39(8), pages 627-641.
  23. Ahmad Sohail Khan & Saima Majeed & Rizwan Shabbir, 2016. "Designing a Customer Retention Framework for Telecommunication Sector," Information Management and Business Review, AMH International, vol. 8(5), pages 48-60.
  24. Md. Alamgir Hossain & Most. Nirufer Yesmin & Nusrat Jahan & Minho Kim, 2021. "Effects of Service Justice, Quality, Social Influence and Corporate Image on Service Satisfaction and Customer Loyalty: Moderating Effect of Bank Ownership," Sustainability, MDPI, vol. 13(13), pages 1-13, July.
  25. Chen-Kuo Pai & Ze-Tian Wu & Seunghwan Lee & Jaeseok Lee & Sangguk Kang, 2022. "Service Quality of Social Media-Based Self-Service Technology in the Food Service Context," Sustainability, MDPI, vol. 14(20), pages 1-15, October.
  26. Kiljae Lee & Kyung Young Lee & Lorn Sheehan, 2020. "Hey Alexa! A Magic Spell of Social Glue?: Sharing a Smart Voice Assistant Speaker and Its Impact on Users’ Perception of Group Harmony," Information Systems Frontiers, Springer, vol. 22(3), pages 563-583, June.
  27. Xiuyuan Gong & Matthew K. O. Lee & Zhiying Liu & Xiabing Zheng, 2020. "Examining the Role of Tie Strength in Users’ Continuance Intention of Second-Generation Mobile Instant Messaging Services," Information Systems Frontiers, Springer, vol. 22(1), pages 149-170, February.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.