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Products as Pals: Engaging with Anthropomorphic Products Mitigates the Effects of Social Exclusion

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  1. Ai-Hsuan Chiang & Szu-Yu Chou, 2023. "Exploring robot service quality priorities for different levels of intimacy with service," Service Business, Springer;Pan-Pacific Business Association, vol. 17(4), pages 913-935, December.
  2. Darius-Aurel Frank & Christian T Elbæk & Caroline Kjær Børsting & Panagiotis Mitkidis & Tobias Otterbring & Sylvie Borau, 2021. "Drivers and social implications of Artificial Intelligence adoption in healthcare during the COVID-19 pandemic," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-11, November.
  3. Shengliang Zhang & Xinfeng Lin & Xiaodong Li & Ai Ren, 2022. "Service robots’ anthropomorphism: dimensions, factors and internal relationships," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 277-295, March.
  4. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Rise of ‘Lonely’ Consumers in the Post-COVID-19 Era: A Synthesised Review on Psychological, Commercial and Social Implications," IJERPH, MDPI, vol. 18(2), pages 1-22, January.
  5. Chen, Jiuqi & Wu, Peixuan & Feng, Wenjin & Jiang, Yushi & Fan, Youqing, 2025. "None of my business: The impact of anthropomorphism on helping behavior in access-based consumption," Journal of Business Research, Elsevier, vol. 201(C).
  6. Xie, Scheng & Wei, Haiying, 2025. "Left out, stay out? The impact of social exclusion on consumer engagement in brand activism," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  7. Thomas, Veronica L. & Saenger, Christina, 2020. "Feeling excluded? Join the crowd: How social exclusion affects approach behavior toward consumer-dense retail environments," Journal of Business Research, Elsevier, vol. 120(C), pages 520-528.
  8. Thomas P. Novak & Donna L. Hoffman, 2019. "Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects," Journal of the Academy of Marketing Science, Springer, vol. 47(2), pages 216-237, March.
  9. Jacob C. Lee & Sara Kim & Phyllis Xue Wang, 2022. "Anthropomorphizing makes material goods as happiness-inducing as experiences," Marketing Letters, Springer, vol. 33(1), pages 61-73, March.
  10. Lee, Seonjeong (Ally) & Oh, Haemoon, 2021. "Anthropomorphism and its implications for advertising hotel brands," Journal of Business Research, Elsevier, vol. 129(C), pages 455-464.
  11. Han, Nah Ray & Baek, Tae Hyun & Yoon, Sukki & Kim, Yeonshin, 2019. "Is that coffee mug smiling at me? How anthropomorphism impacts the effectiveness of desirability vs. feasibility appeals in sustainability advertising," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 352-361.
  12. Chang, Yaping & Gao, Yajie & Zhu, Donghong & Safeer, Asif Ali, 2023. "Social robots: Partner or intruder in the home? The roles of self-construal, social support, and relationship intrusion in consumer preference," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  13. Huang, Jingya & Wang, Liangyan & Chan, Eugene, 2024. "When does anthropomorphism hurt? How tool anthropomorphism negatively affects consumers' rewards for tool users," Journal of Business Research, Elsevier, vol. 170(C).
  14. Daniel Belanche & Luis V. Casaló & Carlos Flavián, 2021. "Frontline robots in tourism and hospitality: service enhancement or cost reduction?," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 477-492, September.
  15. Jiaxuan Li & Mingxing Han & Qinjian Yuan, 2026. "When AI pushes back: The impact of AI dissent on user knowledge innovation in online knowledge communities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 36(1), pages 1-18, December.
  16. Sharma, Monika & Rahman, Zillur, 2022. "Anthropomorphic brand management: An integrated review and research agenda," Journal of Business Research, Elsevier, vol. 149(C), pages 463-475.
  17. Chen, Qian & Gong, Yeming & Lu, Yaobin & Tang, Jing, 2022. "Classifying and measuring the service quality of AI chatbot in frontline service," Journal of Business Research, Elsevier, vol. 145(C), pages 552-568.
  18. Xie, Yi & Chen, Ke & Guo, Xiaoling, 2020. "Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
  19. Lingling Wen & Yanli Jia, 2025. "Does anthropomorphism devalue luxury? The impact of anthropomorphism on consumers’ evaluations of luxury products," Marketing Letters, Springer, vol. 36(3), pages 621-635, September.
  20. Sunbin YOO & Junya KUMAGAI & Yuta KAWABATA & Shunsuke MANAGI, 2022. "Achieving Inclusive Transportation: Fully Automated Vehicles with Social Support," Discussion papers 22017, Research Institute of Economy, Trade and Industry (RIETI).
  21. Bijay Prasad Kushwaha & Atul Shiva & Vikas Tyagi, 2023. "How Investors’ Financial Well-being Influences Enterprises and Individual’s Psychological Fitness? Moderating Role of Experience under Uncertainty," Sustainability, MDPI, vol. 15(2), pages 1-22, January.
  22. Dang, Jianning & Liu, Li, 2024. "Viewing machines as humans but humans as machines? Social connectedness shapes the robot anthropomorphism-dehumanization link," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
  23. Choi, Sunhee & Friske, Wesley & Dass, Mayukh, 2025. "Cross-affinity effects of cat and dog products and corporate social responsibility appeals (CSRAs)," Journal of Business Research, Elsevier, vol. 200(C).
  24. Gong, Xiushuang & Wang, Hanwen & Zhang, Xiadan & Tian, Hui, 2022. "Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  25. Janarthanan Balakrishnan & Yogesh K. Dwivedi, 2024. "Conversational commerce: entering the next stage of AI-powered digital assistants," Annals of Operations Research, Springer, vol. 333(2), pages 653-687, February.
  26. Veda Varsha Reddy B & Sathish A.S, 2023. "Creating Connections Through Characters: A Study of Brand Mascots and Their Influence on Consumer Purchase Intentions," Advances in Decision Sciences, Asia University, Taiwan, vol. 27(4), pages 72-89, December.
  27. Qin Lai & Bin Guo & Ting Wu, 2026. "Virtual reality: the complementary or substitute for intention to visit the destination," Information Technology & Tourism, Springer, vol. 28(1), pages 1-28, June.
  28. Ketron, Seth & Naletelich, Kelly, 2019. "Victim or beggar? Anthropomorphic messengers and the savior effect in consumer sustainability behavior," Journal of Business Research, Elsevier, vol. 96(C), pages 73-84.
  29. Martin Mende & Maura L. Scott & Aaron M. Garvey & Lisa E. Bolton, 2019. "The marketing of love: how attachment styles affect romantic consumption journeys," Journal of the Academy of Marketing Science, Springer, vol. 47(2), pages 255-273, March.
  30. Sun, Xiao & Li, Jing-peng, 2026. "Parasocial bonds drive brand connection: How listener-host parasocial relationships enhance brand advocacy through emotional investment," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
  31. Xiaoming Fan, 2024. "The coldness of machines vs. the warmth of humans: social exclusion and compensatory consumption of handmade products," Italian Journal of Marketing, Springer, vol. 2024(3), pages 267-285, September.
  32. Sokolova, Karina & Perez, Charles, 2025. "Avatar anthropomorphism continuum: A blockchain-based data analysis of avatar skin purchases in the metaverse," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
  33. Dang, Ngoc Bich & Bertrandias, Laurent, 2023. "Social robots as healing aids: How and why powerlessness influences the intention to adopt social robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
  34. Karpinska-Krakowiak, Malgorzata & Eisend, Martin, 2021. "The Effects of Animistic Thinking, Animistic Cues, and Superstitions on Brand Responses on Social Media," Journal of Interactive Marketing, Elsevier, vol. 55(C), pages 104-117.
  35. Navid Bahmani & Amit Bhatnagar & Dinesh Gauri, 2022. "Hey, Alexa! What attributes of Skills affect firm value?," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1219-1235, November.
  36. Qin, Huanyu & Xie, Zhipeng & Ding, Chen & Wang, Jingyuan & Xu, Yi, 2024. "Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  37. Liu, Fu & Wei, Haiying & Zhu, Zhenzhong & Chen, Haipeng (Allan), 2022. "Warmth or competence: Brand anthropomorphism, social exclusion, and advertisement effectiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  38. Baskentli, Sara & Hadi, Rhonda & Lee, Leonard, 2023. "How culture shapes consumer responses to anthropomorphic products," International Journal of Research in Marketing, Elsevier, vol. 40(3), pages 495-512.
  39. Justina Sidlauskiene & Yannick Joye & Vilte Auruskeviciene, 2023. "AI-based chatbots in conversational commerce and their effects on product and price perceptions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-21, December.
  40. Xiaobo Xu & Kaigeng Li & Gaoyu Chen & Tingting Wang & JianChao Huang, 2025. "Sense of Control and Belonging: How Hotel Brands Counter Consumers’ Perceived Threats During a Public Health Crisis," SAGE Open, , vol. 15(2), pages 21582440251, May.
  41. Alabed, Amani & Javornik, Ana & Gregory-Smith, Diana, 2022. "AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  42. Kirk, Colleen P. & Rifkin, Laura S., 2020. "I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 117(C), pages 124-131.
  43. Golossenko, Artyom & Pillai, Kishore Gopalakrishna & Aroean, Lukman, 2020. "Seeing brands as humans: Development and validation of a brand anthropomorphism scale," International Journal of Research in Marketing, Elsevier, vol. 37(4), pages 737-755.
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